Assistant Director of IT

Horseshoe Bay Resort is seeking an experienced IT professional to join our team!

Definition:

The Assistant Director of IT supports the Director of IT in overseeing all technology operations, infrastructure, and systems across the Resort. This role serves as the second-in-command of the IT department, providing day-to-day operational oversight, managing internal IT staff, and ensuring secure, stable, high-availability IT services for all Resort departments, members, guests, and corporate stakeholders.

The Assistant Director is responsible for critical infrastructure—including servers, networks, Active Directory, phone systems, cloud services, enterprise applications, and guest-facing technologies—and ensures full compliance with the Resort’s Security Policy, Business Continuity Plan, and industry security/privacy requirements (PCI, data privacy regulations, cyber standards).

General Duties:

• ssist the Director of IT in executing the Resort’s strategic technology plan and long-term IT roadmap.

  · Oversee day-to-day operations of the Resort’s IT systems, service desk, managed service provider relationships, and internal team workflows.

  · Prioritize and assign tickets, tasks, and projects, ensuring timely resolution and adherence to Resort IT standards, SLAs, and security policies.

  · Maintain a stable, secure, and high-performance IT environment, including servers, networking, firewalls, wireless, endpoints, and business-critical systems.

  Team Management

  Directly supervise four IT team members, including scheduling, workload management, coaching, performance evaluations, disciplinary action, and professional development.

  · Maintain departmental accountability, productivity, and morale through structured processes and clear expectations.

  · Provide backup support for all IT Manager and Level II Technician functions and ensure cross-training across all operational domains

Employment Standards:

• Bachelor’s degree in Computer Science or equivalent from accredited 4 year University is required.
• Experience in Information Technology related fields; preferably within the hospitality/resort industry.
• Advanced experience with Cloud Computing (IaaS, SaaS, PaaS), extensive experience with SQL and other database languages, Microsoft Server 2012/2016, Windows 10, Advanced End Point & Threat Protection, Cyber Security platforms, ITMS platforms to support third-party application patch management, imaging solutions, disaster recovery, advanced Active Directory and networking (TCP/IP, DHCP, DNS).
• Experience in a management role over technology staff and projects.
• Experience building and/or maintaining scalable networks and demonstrated proficiency in securing network and data.
• Experience with cyber security best practices and PCI and other data/privacy compliance standards.

• Possess outstanding project and issue management experience.
• Possess superior written and verbal communication skills.
• Ability to build effective relationships with both internal and external stakeholders with a focus on transforming resort IT into a highly responsive and trusted department.

Physical & Mental Requirements: 

• Employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds.
• Must be able to stand; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Employee is required to walk, sit, push or pull.
  • Must be able to interact with co-workers and customers and have a sense of TEAM.