Client Account Manager

ABOUT THE ROLE

Term: Full-time, salaried

Location: Seattle, WA (about 90% in office, 10% at job sites and client meetings)

Reports to: Principal

Salary: $85,000 – $105,000/yr, plus bonus potential

BENEFITS

• 100% employer-paid medical insurance premiums
• Vision & dental coverage options with employer contributions
• Paid Holidays (9)
• PTO starts at an annual accrual of 80 hours, with increases based on tenure
• Simple IRA retirement plan with 3% company matched
• Work-related mileage reimbursement
• Bi-annual bonuses — 10% Bonus Potential
• Competitive pay & opportunities for advancement including investment in training
• Company smartphone, laptop & needed tech for your role

SNAPSHOT

You are the person our clients call first. From the day a client signs on with us through the last warranty visit, you're the one who knows their story, their priorities, and how they like to be communicated with. You read people well and listen closely. You can tell when a client needs reassurance and when they need a straight answer, and you know how to give both with care.

You are highly organized and protective of your time, and your inbox never gets away from you. Your writing is clear, warm, and thorough. You're comfortable guiding people toward decisions, because you understand that helping a client move forward with confidence is part of taking care of them. You may not know how a house goes together yet, and that's okay. We'll teach you the construction. What we can't teach is the instinct for people that you bring. When clients feel heard, supported, and excited to tell their friends about us, you've done your job well.

WHAT YOU'LL DO

Welcome & guide new clients

• Welcome every newly signed client to Crescent Builds and set clear expectations for the road ahead
• Receive the hand-off from our sales lead and get to know each client's goals, priorities, and communication style
• Partner with our Designer and Developer to keep clients engaged and aligned on scope, schedule, and budget
• Help guide clients to signed Intent to Build and Construction Agreements, working alongside the design and development team
• Schedule client meetings, prepare agendas, and take and share meeting notes

Advocate through construction

• Brief our production team on each client's needs and priorities at project hand-off
• Check in personally with every active client at least every two weeks
• Join on-site status meetings when clients or the team need extra support
• Serve as the escalation point for client concerns and help the team share difficult news in a supportive way
• Share client lessons learned with the full team each week

Care for clients after completion

• Join substantial completion walkthroughs and help close out punch lists
• Guide clients from construction into warranty, and serve as their warranty contact so our builders can stay focused on the next project
• Turn service requests from past clients into Repair & Refresh agreements, with support from our development team
• Plan job-end celebrations, send thank-you cards and surveys, and ask for reviews
• Run our Client Appreciation Program
• Build relationships with past clients and referral partners to grow repeat and referral work
• Keep client records current in HubSpot

A DAY IN THE LIFE

• Share last week's client escalations and lessons learned at our Monday all-hands meeting
• Call a client mid-demo to see how they're holding up with their kitchen out of commission
• Walk the production team through a new client's priorities at the project hand-off meeting
• Meet a future client at an on-site sales meeting and explain how you'll support them through their project
• Celebrate with a client at their substantial completion walkthrough, eight months after you first welcomed them
• Turn a past client's call about a sticking door into a Repair & Refresh agreement

EXPERIENCE & QUALIFICATIONS

• 6 years of professional experience, with significant time in client-facing relationship roles (hospitality, account management, client services, real estate, or similar)
• Strong emotional intelligence and a track record of guiding people through high-stakes, emotional, or long-term engagements
• Excellent written and verbal communication; you respond quickly, clearly, and thoroughly
• Highly organized, with strong time management across a large book of clients
• Comfortable guiding clients to decisions and closing agreements
• Proficient in Microsoft 365 (Outlook, Word, Excel, Teams); HubSpot or other CRM experience a plus
• Construction, remodeling, design, or real estate experience a plus, but not required
• Must have valid driver's license, reliable vehicle, insurance, & clean driving record

ABOUT CRESCENT BUILDS

Crescent Builds is a family-owned and operated design & build firm. We work with homeowners, architects, and interior designers to create spaces for people to come home to. We've built our company on a foundation of teamwork, integrity, and an unwavering commitment to the highest standards of quality and craftsmanship in every aspect of our work.

OUR VALUES

• Integrity & Accountability
• Details Matter
• We're Better Together
• Growth Through Challenge
• We're Creators
• Inclusivity & Sustainability

HOW TO APPLY

Please submit a resume and cover letter through this posting on Indeed. We thank all those who apply, though only qualified applicants will be contacted.

Crescent Builds is committed to employment equity, welcomes diversity in the workplace, and encourages applications from all qualified applicants. For more information about Crescent Builds, please visit our website at www.crescentbuilds.com.

Pay: $85,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $85,000 - $105,000