What are the responsibilities and job description for the ERP Support Specialist position at CREMER North America, LP?
ERP Support Specialist
Location: Onsite, Time-based Flexible Schedule - Cincinnati, OH
About Us:
Join CREMER NORTH AMERICA - “Where Global Strength Fuels Local Succes”
Global Strength
CREMER OLEO, is the oleochemicals division of CREMER, family-owned enterprise, with headquarter based in Hamburg, Germany, dedicated to plant-based raw materials, from glycerin and fatty acids/alcohols to esters, MCT oils, soap base and bioethanol. We combine trading, distribution, contract manufacturing and end-to-end supply-chain services across key markets worldwide. Our customers include leading players in personal care, nutrition, health, and homecare.
About the Role:
The ERP Support Specialist serves as the primary expert and administrator for the company’s Microsoft Business Central ERP system. Reporting to the IT Application Manager, this role ensures the smooth operation, security, and optimization of the ERP platform and its integrated systems. The position combines technical configuration, end-user support, process documentation, and system improvement initiatives to enhance overall business efficiency. Acting as a bridge between technology and operations, the ERP Support Specialist collaborates with teams across finance, IT, and operations, as well as external vendors, to align ERP functionality with company goals and evolving business needs.
Role Key Responsibilities:
- Provide day-to-day technical and functional support for Microsoft Dynamics Business Central users globally.
- Administer system operations, including user setup, troubleshooting, training, and documentation management.
- Develop and maintain process documentation, system specifications, and validation materials.
- Coordinate and perform unit testing, user acceptance testing, and deployment of ERP upgrades or enhancements.
- Collaborate with internal teams and external partners to define requirements, improve workflows, and support ongoing development projects.
- Ensure system compliance with IT, safety, and regulatory policies while supporting continuous improvement in ERP performance.
Role Key Requirements:
- Bachelor’s degree in Accounting, Finance, Computer Science, or a related field, or equivalent experience.
- Minimum of 1 year of experience working with ERP systems and related business processes.
- Familiarity with Microsoft Dynamics Business Central or NAV strongly preferred.
- Experience supporting projects or participating in ERP implementation or process improvement initiatives.
- Strong analytical and problem-solving skills with an aptitude for data analysis.
- Self-motivated and capable of working independently while managing multiple priorities.
- Proficiency in documentation, testing, and end-user training within business system environments.
Role Personal Attributes
- Analytical - Excels at diagnosing system issues, identifying root causes, and developing data-driven solutions.
- Collaborative - Partners effectively with technical teams, business users, and vendors to achieve shared goals.
- Detail-Oriented - Maintains accuracy in documentation, testing, and configuration tasks.
- Proactive - Anticipates potential system challenges and takes initiative to address them before they escalate.
- Adaptable - Quickly learns new tools, processes, and technologies in a changing IT environment.
- Customer-Oriented - Focused on providing responsive and effective support to internal system users.
- Organized - Manages multiple projects and priorities efficiently with clear communication and follow-through.
- Continuous Learner - Demonstrates curiosity and initiative to expand technical knowledge and system expertise.
Compensation:
At CREMER, we offer a standout compensation package that includes competitive wages, comprehensive medical, dental, vision coverage, and a time-based flexible schedule. We also offer Annual Incentive Compensation (% is role-based), an employee annual bonus, 401(k) match, and an annual profit share with potential contributions up to 9%—because we believe in rewarding your impact and investing in your future.
We are an equal opportunity employer. Applicants are considered for positions without regard to sex, race, color, ancestry, religion, national origin, disability, age, marital status, disabled veteran or Vietnam era veteran status, genetic information, sexual orientation, pregnancy, including child birth or any related condition, gender identity or expression, citizenship, or any other characteristic protected by applicable state, federal or local laws.
