Front Desk Scheduler

Overview
We are seeking a highly organized and detail-oriented Front Desk Scheduler to join our healthcare team. This vital role involves managing patient appointments, coordinating schedules, and providing exceptional administrative support within a busy medical or dental practice. The ideal candidate will possess strong computer skills, excellent communication abilities, and familiarity with various Electronic Health Record (EHR) systems. Bilingual proficiency is a plus, as is previous clinic or medical office experience. This position offers an opportunity to contribute to efficient clinic operations while supporting patient care and administrative excellence.

Duties

• Schedule and confirm patient appointments using systems such as Epic, Meditech, eClinicalWorks, Athenahealth, Dentrix, Eaglesoft, or other EHR platforms
• Verify insurance coverage and perform insurance verification processes
• Manage multi-line phone systems with professional phone etiquette and assist patients with inquiries
• Review and update medical records, ensuring accuracy and confidentiality in compliance with HIPAA regulations
• Assist with intake procedures, including collecting patient information and updating documentation
• Coordinate with clinical staff to optimize appointment flow and reduce wait times
• Handle billing tasks related to medical collection processes and CPT coding when necessary
• Maintain organized filing of medical records and documentation review for accuracy
• Support office management tasks such as filing, data entry (including 10 key typing), and general clerical duties
• Ensure compliance with health information management standards and documentation protocols

Skills

• Proficiency in EMR/EHR systems such as Dentrix
• Knowledge of medical terminology, ICD-9/ICD-10 coding, CPT coding, and medical billing practices
• Experience with insurance verification processes including Medicare and other payers
• Strong computer skills including Microsoft Office Suite (Word, Excel) and Dentrix
• Excellent organizational skills with attention to detail in scheduling and documentation review
• Exceptional communication skills with professional phone etiquette; bilingual abilities are a plus
• Prior clinic experience or medical office administrative support preferred
• Ability to handle sensitive patient information in accordance with HIPAA regulations
• Experience in dental or medical office environments highly desirable; familiarity with dental terminology is advantageous

This role is essential for maintaining smooth clinic operations while delivering outstanding patient service. We seek motivated candidates committed to accuracy, confidentiality, and efficiency in a fast-paced healthcare setting.

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Uniform allowance

Work Location: In person

Salary : $20 - $22