Customer Service Consultant

We are seeking a skilled and empathetic Customer Service Consultant to join our team. As a company committed to fostering positive customer relationships, we value individuals who are passionate about delivering personalized and effective solutions to our valued clients.

If you have a strong customer service background, excellent communication skills, and a genuine desire to help customers, we encourage you to apply for this critical role within our organization.

Things to consider before applying :

• Must be at least 18 yrs of age
• Must live in Houston, TX
• Must NOT have any felon criminal record less than 7 yrs ago, misdemeanor is okay

Key Responsibilities :

• Customer Support : Provide prompt and courteous assistance to customers through various channels, including phone, email, and live chat, addressing inquiries, concerns, and providing product / service information.
• Issue Resolution : Effectively resolve customer issues and complaints, demonstrating empathy, patience, and a solutions-oriented approach to ensure customer satisfaction and retention.
• Product Knowledge : Maintain a comprehensive understanding of our products and services, staying updated on any changes or enhancements, and effectively communicating this information to customers.
• Relationship Building : Cultivate positive and enduring relationships with customers, striving to understand their needs and preferences to provide tailored and personalized solutions.
• Documentation and Reporting : Accurately document customer interactions and inquiries, and provide detailed reports on customer feedback, recurring issues, and suggestions for improvement to the management team.
• Process Guidance : Guide customers through various processes, such as account setup, troubleshooting, and returns, ensuring that they have a seamless and positive experience throughout their journey with our company.
• Cross-Departmental Collaboration : Collaborate with other departments, including sales and product development, to communicate customer feedback, contribute to the development of customer-centric strategies, and improve overall customer satisfaction.

Qualifications :

• Proven experience in a customer service role, demonstrating exceptional communication and problem-solving skills.
• Empathetic and patient approach to customer interactions, with the ability to remain calm and courteous under pressure.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Familiarity with customer service software and tools.
• A genuine passion for helping customers and a commitment to delivering outstanding service.
• Ability to adapt to a fast-paced and dynamic work environment.
• Knowledge of customer service best practices and a dedication to continuous improvement.
• Excellent teamwork and collaboration skills.
Less than 1 hour ago