What are the responsibilities and job description for the Customer Service Representative II position at Allure Consultant?
About The Role
Are you passionate about delivering exceptional customer service? Join our team as a
Customer Service Representative II in Lansing, Michigan, where you'll play a vital role in ensuring customer satisfaction. This is a 6-month contract opportunity with a leading organization in the printing and packaging industry.
In this role, you’ll manage customer orders, inquiries, and complaints, providing top-notch support while building strong relationships. Your advanced problem-solving and communication skills will be key to maintaining customer loyalty and satisfaction.
Key Responsibilities
✅ Process customer orders accurately and ensure timely delivery.
✅ Respond to inquiries about products, orders, and delivery schedules.
✅ Collaborate with sales staff to address customer needs.
✅ Resolve complaints professionally, using creative solutions to meet customer expectations.
✅ Maintain accurate records of customer interactions, orders, and feedback in CRM systems.
✅ Work closely with other teams (Sales, Logistics, and Inventory) to fulfill orders efficiently.
✅ Support team goals while meeting individual performance targets.
What You Bring
✔ 2 years of customer service experience, preferably in a fast-paced environment.
✔ Strong communication, conflict resolution, and problem-solving skills.
✔ Ability to manage multiple tasks independently while maintaining high attention to detail.
✔ Proficiency in CRM systems and general administrative tools.
✔ A collaborative mindset to work effectively with cross-functional teams.
Why Join Us?
We value dedication, collaboration, and delivering excellence to our customers. This is a fantastic opportunity to make a meaningful impact in a customer-centric role while gaining experience with a respected industry leader.
Contract Duration: 6 Months
How To Apply
Ready to take the next step in your career? Apply today and join a team where your contributions matter. We look forward to welcoming a dedicated professional to our team!
Skills: customer service,administrative tools,conflict resolution,skills,administrative,problem-solving,teams,sales,crm systems,communication,customer,collaboration,crm
Are you passionate about delivering exceptional customer service? Join our team as a
Customer Service Representative II in Lansing, Michigan, where you'll play a vital role in ensuring customer satisfaction. This is a 6-month contract opportunity with a leading organization in the printing and packaging industry.
In this role, you’ll manage customer orders, inquiries, and complaints, providing top-notch support while building strong relationships. Your advanced problem-solving and communication skills will be key to maintaining customer loyalty and satisfaction.
Key Responsibilities
✅ Process customer orders accurately and ensure timely delivery.
✅ Respond to inquiries about products, orders, and delivery schedules.
✅ Collaborate with sales staff to address customer needs.
✅ Resolve complaints professionally, using creative solutions to meet customer expectations.
✅ Maintain accurate records of customer interactions, orders, and feedback in CRM systems.
✅ Work closely with other teams (Sales, Logistics, and Inventory) to fulfill orders efficiently.
✅ Support team goals while meeting individual performance targets.
What You Bring
✔ 2 years of customer service experience, preferably in a fast-paced environment.
✔ Strong communication, conflict resolution, and problem-solving skills.
✔ Ability to manage multiple tasks independently while maintaining high attention to detail.
✔ Proficiency in CRM systems and general administrative tools.
✔ A collaborative mindset to work effectively with cross-functional teams.
Why Join Us?
We value dedication, collaboration, and delivering excellence to our customers. This is a fantastic opportunity to make a meaningful impact in a customer-centric role while gaining experience with a respected industry leader.
Contract Duration: 6 Months
How To Apply
Ready to take the next step in your career? Apply today and join a team where your contributions matter. We look forward to welcoming a dedicated professional to our team!
Skills: customer service,administrative tools,conflict resolution,skills,administrative,problem-solving,teams,sales,crm systems,communication,customer,collaboration,crm
