What are the responsibilities and job description for the Teller position at Credit Union of Georgia?
Description
Credit Union of Georgia is growing within our branch network, and with that we are looking for a talented Teller for our West Cobb branch. At Credit Union of Georgia, every role contributes to helping our members achieve their financial goals. Join a team that puts members at the center of everything we do.
The Teller is responsible for providing exceptional service to members while efficiently and accurately processing a variety of financial transactions. These include deposits, withdrawals, loan payments, transfers, cash advances, and check cashing. This individual plays a key role in maintaining positive member relationships and ensuring each interaction reflects the credit union’s commitment to quality service.
Responsibilities:
- Responsible for upholding and adhering to Credit Union of Georgia brand standards including following all of the steps of our unique member JournEASE experience and to Engage, Ask, Solve and Excite and deliver top level member service every time.
- Responsible for efficient and accurate transaction processing, answering member questions concerning Credit Union services and direct members to appropriate department for specific information and service.
- Receive and process member financial transactions, including deposits, withdrawals and loan payments, transfer amounts from member accounts as directed.
- Post transactions to member accounts and maintain member records with minimal errors as defined in the Teller Standards with a minimal amount of assistance from co-workers and managers.
- Order checks, cash advances, IRA withdrawals, monetary instruments, order ATM/debit cards, Currency Transaction Reports.
- Balance cash drawer and complete daily transactions with minimal errors as defined in the Teller Standards.
- Perform a variety of miscellaneous tasks including scanning checks and teller work, filing, computer input, assisting members as needed with the Coin Sorter, or answering the telephone.
- Upsell products and services of the Credit Union
- Abides by, and maintains current and thorough knowledge of Credit Union policies and procedures.
- Completes all assigned training assignments within designated timeframe.
- Other duties as assigned.
Requirements
Experience:
1 years practical work experience.
Cash handling and/or customer service experience is strongly preferred.
Education/Training:
High school diploma or GED required.
All employees must complete annual training modules including but not limited to cyber security, bank secrecy act as well as other compliance and regulatory requirements.
Credit Union of Georgia is an equal opportunity employer.
No phone calls please.