What are the responsibilities and job description for the Assistant Branch Manager position at Credit Union of Georgia?
Description
Credit Union of Georgia is growing within our branch network, and we are seeking a talented Assistant Branch Manager for our Canton Branch. At Credit Union of Georgia, every role contributes to helping our members achieve their financial goals. Join a team that puts members, and our employees, at the center of everything we do!
The Assistant Branch Manager (ABM) plays a key role in the overall success of branch lending operations while delivering exceptional support and service to our members. This role is primarily responsible for driving lending activities, including taking loan applications, processing loan documentation, and promoting additional products and services through effective cross-selling. The ABM supports daily branch operations and collaborates closely with the Branch Manager to ensure lending confirms with established policies, procedures, and service standards.
Major Duties and Responsibilities
- Uphold Credit Union of Georgia brand standards by consistently delivering the member journEASE experience through Engage, Ask, Solve, and Excite to provide exceptional member service.
- Consistently meet or exceed individual and branch loan production goals, including ancillary product targets.
- Manage the full loan application process, including obtaining credit reports, income verification, title and lien searches, and processing credit verification requests.
- Identify additional lending opportunities by reviewing credit reports for new and existing members to expand loan relationships.
- Prepare and process loan documentation, as authorized, to properly secure various loan types and extensions.
- Review completed loan packages prior to funding to ensure compliance with original loan approvals and credit union policies.
- Proactively cross-sell GAP, Warranty, and Credit Shield insurance products to meet member needs and support branch goals.
- Communicate lending decisions clearly and efficiently to members and branch staff to ensure a positive member experience.
- Assist the Branch Manager with overall branch operations, including day-to-day decision-making and participating in the interview and hiring process.
- Provide leadership in the Branch Manager’s absence, including opening and closing procedures and overseeing member service operations.
- Lead by example through professional conduct while supervising, coaching, and developing branch staff; hold employees accountable for performance, behavior, and service standards.
- Support a strong service culture by demonstrating enthusiasm for the credit union’s mission, core values, and long-term objectives.
- Handle escalated member issues and complaints with professionalism and effective resolution.
- Perform other duties as assigned.
- Ensure compliance with all applicable laws and regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and Office of Foreign Assets Control (OFAC) requirements.
- Maintain a thorough and current understanding of Credit Union of Georgia policies, procedures, and operational guidelines.
- Complete all required training and certifications within designated timeframes.
- Perform other duties as assigned by management.
Requirements
- Minimum of two (2) years of lending and member service experience.
- Five (5) or more years of related professional work experience preferred.
- High school diploma or GED required; some college coursework preferred.
- All employees are required to complete annual training, including but not limited to cybersecurity, Bank Secrecy Act (BSA), and other compliance and regulatory modules.
No phone calls, no recruiters please.
Credit Union of Georgia is an equal opportunity employer.