What are the responsibilities and job description for the Collector position at Credit Service Company Inc?
CSC is currently seeking self-motivated, reliable negotiation experts to join our team as a Collector in our Arlington Office. Join our team, learn new skills and start a new career while having flexibility with weekends off, flextime, Paid Time Off, and Paid Holidays!
About Us
CSC is a third-party debt collection agency that has been in business since 1947. With a philosophy of Do What is Right and Core Company Values of Integrity, Compassion, and Respect, an ethics driven approach to debt collections is engrained in our people and processes. CSC is passionate about helping people, our clients, consumers, and employees. Our purpose is to empower those that have debt by providing them with guidance to assist them in finding a solution regarding their financial responsibilities. Our clients are vital to CSC’s success, so we educate and empower them to improve their revenue cycle in support of their mission. That way, they can focus on what they do best. Our purpose for our people is to inspire them to succeed by listening to their needs and providing support and training. Then, celebrate their successes along the way. We believe this compassionate, ethical approach to CSC’s relationships attribute to the company’s longstanding history in the community.
Job Summary
This position assist consumers with the resolution of past due accounts across multiple market verticals such as healthcare, retail, and government. Candidates must be adaptable, assertive, dependable, and persistent in order to secure payment arrangements with consumers by phone and bringing delinquent accounts current. The position has realistic goals and productivity measures to ensure success for each employee while helping our customers resolve their accounts.
Credit Service Company, Inc. is an Equal Opportunity Employer and is fully committed to providing a professional work environment where all applicants and employees are treated fairly and equitably. In keeping up with this commitment, it is CSC policy to afford equal employment opportunities to all applicants and employees without regard to disability, race, creed, color, sex, sexual orientation, gender identity, gender expression, religion, age, national origin or ancestry, genetic information, marital status, pregnancy, organ donor status, citizenship status, veteran status, or any other characteristic protected by applicable federal, state and local regulations. Employment decisions at CSC are based on business needs and the individual’s merit, qualifications, experience, and skills. CSC seeks to recruit, hire, train, and retain the most talented people from a diverse candidate pool. When they do not impose an undue hardship on CSC, reasonable accommodations for individuals with disabilities are provided upon request to ensure accessibility of the application process.
About Us
CSC is a third-party debt collection agency that has been in business since 1947. With a philosophy of Do What is Right and Core Company Values of Integrity, Compassion, and Respect, an ethics driven approach to debt collections is engrained in our people and processes. CSC is passionate about helping people, our clients, consumers, and employees. Our purpose is to empower those that have debt by providing them with guidance to assist them in finding a solution regarding their financial responsibilities. Our clients are vital to CSC’s success, so we educate and empower them to improve their revenue cycle in support of their mission. That way, they can focus on what they do best. Our purpose for our people is to inspire them to succeed by listening to their needs and providing support and training. Then, celebrate their successes along the way. We believe this compassionate, ethical approach to CSC’s relationships attribute to the company’s longstanding history in the community.
Job Summary
This position assist consumers with the resolution of past due accounts across multiple market verticals such as healthcare, retail, and government. Candidates must be adaptable, assertive, dependable, and persistent in order to secure payment arrangements with consumers by phone and bringing delinquent accounts current. The position has realistic goals and productivity measures to ensure success for each employee while helping our customers resolve their accounts.
- Make outbound calls and take inbound calls from consumers to determine proper resolution and/or payment arrangements for account balances.
- Negotiate repayment terms that work for both the consumer, client, and company.
- Obtain and enter accurate demographic or other pertinent information into database.
- Utilize a variety of systems and web-based tools to research and find resolution.
- Comply with State and Federal Laws governing the collection industry.
- $15.25 per hour with opportunity for increases and commission with CSC's Collector or Career Path Program.
- Casual dress and jeans friendly work environment
- Commission based compensation plan with lucrative payouts available after progressing to Collections Specialist (can be completed within as little as 1 month).
- Medical, Dental, and Vision options
- Paid Holidays and Paid-time off plan; 3 weeks of PTO annually after only 1 year of service (6 days to start!)
- 401k Retirement plan Employer Match
- Company paid life insurance and Long-term disability
- No collections experience necessary
- High School Diploma or GED
- Ability to work in an accurate, detail-oriented, and highly productive manner
- Respectful and empathetic towards customers’ situations
- Must pass post offer background check
- In office Monday – Friday 8:30am-5pm – 40hrs / week
- Weekends and holidays off
Credit Service Company, Inc. is an Equal Opportunity Employer and is fully committed to providing a professional work environment where all applicants and employees are treated fairly and equitably. In keeping up with this commitment, it is CSC policy to afford equal employment opportunities to all applicants and employees without regard to disability, race, creed, color, sex, sexual orientation, gender identity, gender expression, religion, age, national origin or ancestry, genetic information, marital status, pregnancy, organ donor status, citizenship status, veteran status, or any other characteristic protected by applicable federal, state and local regulations. Employment decisions at CSC are based on business needs and the individual’s merit, qualifications, experience, and skills. CSC seeks to recruit, hire, train, and retain the most talented people from a diverse candidate pool. When they do not impose an undue hardship on CSC, reasonable accommodations for individuals with disabilities are provided upon request to ensure accessibility of the application process.
Salary : $15