Technical Writer III

Description

Position Summary

Reporting to the Knowledge and Training Manager for Treasury and Finance, the Technical Writer III will be responsible for documenting processes and procedures, creating and delivering communication regarding updates and changes, reporting on KPIs, and ensuring that knowledge is captured accurately and consistently across the department. This individual will also be responsible for managing the knowledge base and the intake process. The team is seeking a highly organized experienced technical writer who is a dedicated puzzle-solver, excellent communicator, and enthusiastic about working with a team.

Summary Of Essential Job Functions

• Working with subject matter experts, leaders, and end-users, document processes and procedures for use by T&F staff that are accurate, concise, and consistent with the style guide.
• Manage the intake lifecycle for documentation requests from beginning to end. This includes completing needs analysis with stakeholders, facilitating side-by-side demonstrations or other meetings, documenting information, and obtaining approvals.
• Maintain accurate records of the intake lifecycle and version control for all documentation.
• Create and deliver communication to audiences at varying organizational levels and of varying size, such as memos or summaries.
• Compile, analyze, and deliver reporting on KPIs to leadership.
• Summarize and present procedure and process updates to a Change Control audience of leaders.
• Display excellent organizational skills; be able to manage shifting priorities and perform administrative tasks related to the position (e.g., updating records, coordinating meetings, creating agendas, etc.).
• Manage the department’s intake process.
• Occasionally deliver updates and changes to a larger audience.
• Perform other duties as assigned.
  
  

Position Requirements

• Bachelor's degree in technical writing, English, communication (or similar discipline) and/or a combination of education and relevant experience.
• Minimum 5 years of experience in documenting processes and procedures for complex and/or technical processes.
• Strong technical writing skills, adaptable writing style, and familiarity working with style guides and templates.
• Advanced user of Microsoft Word, and above-average end-user computer skills.
• Prior experience with a Knowledge Management lifecycle and progressing documents through that lifecycle.
• Experience managing side-by-side or remote process demonstrations; comfortable recording processes and guiding SMEs to provide necessary details.
• Strong written and verbal communication skills.
• Demonstrated experience with working with multiple stakeholders and managing multiple simultaneous projects with deadlines.
• Experience guiding junior technical writers, interns, or other staff in processes and technical skills.
• Ability to work well with minimal supervision.
  
  

Preferred Experience And Skills

• 7 years of experience in documenting processes and procedures for complex and/or technical processes.
• Experience in the financial industry with an understanding of applicable regulations.
• Familiarity with SharePoint as a knowledge base.
• Knowledge base management experience.
• Intermediate-advanced user of other Microsoft Suite applications, such as Excel and Access.
• Experience with data analytics, such as compiling and analyzing data from multiple sources.
• Facilitation: confidence in leading and guiding meetings and discussions around processes.
  
  

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.