What are the responsibilities and job description for the Process Accounting - Representative II - S2 position at Credit One Bank?
Description
Position Summary
The Process Accounting Representative II processes adjustments, transactions, or payments timely and accurately to credit card account holders. The individual uses established criteria and exercises reasonable judgment in processing transactions. Additionally, they are responsible for updating and maintaining daily departmental reporting and acting as a backup for quality monitoring and FedLine operations.
Summary Of Essential Job Functions
Position Summary
The Process Accounting Representative II processes adjustments, transactions, or payments timely and accurately to credit card account holders. The individual uses established criteria and exercises reasonable judgment in processing transactions. Additionally, they are responsible for updating and maintaining daily departmental reporting and acting as a backup for quality monitoring and FedLine operations.
Summary Of Essential Job Functions
- Open, close, and send/receive communications via FedLine and initiate all necessary actions to safeguard the Bank’s assets.
- Maintain up-to-date procedural manuals and prepare new procedures.
- Make recommendations on any matters affecting productivity, efficiency, service or problem resolution.
- Research, resolve, and track Online Research Requests (ORRs).
- Research and correct billing errors/payment issues within timeframes specified in Federal banking regulations.
- Approve, validate, and distribute credit balance refunds.
- Handle return items (paper and ACH) and process payment and fee adjustments.
- Review and validate customer activity.
- Prepare payments for deposit.
- Data entry, daily balancing of transactions, and quality validation.
- Ensure daily functions are completed accurately and within the deadlines of the department.
- Maintain necessary operating records, check lists, and procedures to ensure accuracy and completion of function.
- Perform exceptions research and processing of transactions or payments timely and accurately to credit card customers.
- Maintain daily internal operating reports, checklist, or procedures to ensure accuracy and completion of functions.
- Act as the backup for Quality monitoring and Fedline operations to include opening, closing, and sending/receiving communication via Fedline.
- Initiate necessary actions to safeguard the Bank’s assets through reasonable judgment when performing duties.
- Perform other duties as assigned.
- Minimum of 2 years of payment exception experience in a financial institution with work history in check processing within the past 5 years.
- Preference is given to those individuals with prior experience working on the Fedline or in a back office environment.
- Experience in posting adjustments to card member accounts via online and batch processing in the First Data System (3270) is a plus.
- Excellent problem-solving and resolution abilities.
- Strong PC skills in Windows to include Microsoft Excel and Word.
- Must possess good written and verbal communication skills.
- Ability to work well with minimal supervision.
- 10-key by touch and 40 wpm typing skills required.
- Understanding of macro recorders preferred.