What are the responsibilities and job description for the Mail Room - Operations Representative I **Monday Only position at Credit One Bank?
Description
Position Summary
Credit One Bank is looking for a Back Office Mailroom Operations Representative who will be thorough and efficient with processing incoming correspondence that is received from card members.
Summary Of Essential Job Functions
Position Summary
Credit One Bank is looking for a Back Office Mailroom Operations Representative who will be thorough and efficient with processing incoming correspondence that is received from card members.
Summary Of Essential Job Functions
- Follow policies, procedures and use sound judgment in reviewing and assigning all different types of correspondence to the appropriate departments.
- Action highly Regulatory processes on Card Member accounts with a high level of accuracy.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Receive and respond to verbal and written directions from supervisory personnel.
- Commit to performing job duties in a manner that ensures a safe work environment.
- Willingly and cooperatively perform other related duties as assigned by management.
- Willingness to work a flexible schedule and occasional overtime when needed.
- Entry-level administrative/clerical role. Prior customer service experience preferred.
- High school diploma or GED.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Working knowledge of Microsoft Office Suite (Word and Excel).
- Excellent listening and problem-resolution skills.
- Ability to process high volume routine work tasks with high accuracy.
