What are the responsibilities and job description for the Deposit Operation Specialist position at Credit Human?
We are seeking a Deposit Operation Specialist for the Deposit Services & Operations Deposit Operations Department.
The Deposit Operations Specialist supports enterprise-wide back‑office functions by ensuring accurate processing, maintenance, and servicing of deposit accounts. The role handles multi‑channel requests (online banking, account opening, ServiceNow, Bill Pay, P2P, Cashback , overdraft reinstatement), maintains precise records, supports new accounts, and resolves Tier II/III issues. It requires strong communication, adherence to procedures, and expertise in systems like Symitar, Synapsys, Synergy, and related platforms.
If you have a passion for operational excellence, a sharp eye for detail, and confidence navigating complex systems you should apply right away!
Highlights:
- Work across multiple systems to process deposit functions accurately while following clear procedures and quality standards.
- Support smooth operations by tracking, monitoring, and completing support requests with strong attention to turnaround times.
- Deliver excellent service to internal and external members through phone, email, web messaging, and other channels.
- Collaborate closely with peers to stay organized, communicate effectively, and escalate issues when needed.
- Help strengthen the team by providing training to new or current staff as directed by leadership.
- Grow your expertise through required compliance training and ongoing development in role‑specific processes and systems.
Experience:
Required
- Minimum 1-year experience with a financial institution
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Adobe Acrobat Pro
Preferred
- Minimum 1-year experience with back-office operations
- Experience with Symitar, Meridian Link, Lumin, Payveris, Temenos, Synapsys, ChexSystem, Harland Clarke, Microsoft Word, Excel and Outlook
Education:
Required
- High School Diploma or Equivalent
Skills & Knowledge:
Required
- Attention to detail and accuracy
- Strong communications skills (verbal & written)
- Ability to work independently
- Possess time management skills
- Ability to multi-task
- Self-motivated
- Strong listening and organizational skills
- Possess service-oriented mindset/excellent customer service skills
- Possess ability to open and receptive to feedback
- Ability to work with diverse groups of people, both internal and external, and build a positive working relationship
- Computer Skills to include MS Outlook, Word, Excel
- Ability to use mathematical calculations (multiplication, division, percentage)
- Reliable
- Knowledge of credit union compliance, policies and procedures
Preferred
- Bilingual
Schedule: Monday-Friday, 8:30 am-5:30 pm
Level of Work: 1C
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.