Call Center- Debt Collector Agent ( In-Office position)

FleHours Wouldn’t it be great to build your career at a growing company recognized 6 years in a row from 2019 to 2025 as the winner of Best Places to Work in Collections? At Credit Control, we know without a doubt that our driven, dedicated team members are the foundation of our success. Employees are rewarded with excellent benefits, competitive compensation, and growth opportunities.

PAID TRAINING EXCELLENT BENEFITS A COMPETITIVE PAY STRUCTURE BONUSES AND INCENTIVES‼

At Credit Control, we invest in you! The atmosphere here values opportunities for growth, development, and internal promotion. We are currently looking for a full-time Debt Collection / Collections Representative with experience in account receivables, sales, customer service, or debt collection. We offer industry-leading bonus structures and benefits!

Job description

Collections Representative Responsibilities:

• Handle inbound and outbound calls for past-due accounts.
• Keeping track of all accounts in your route
• Negotiate outstanding debts.
• Planning a course of action to recover outstanding payments.
• Handle questions and complaints.
• Adhere to all local, state, and federal laws governing the debt collection industry.

Collections Representative Qualifications:

• Excellent written and verbal communication skills.
• Ability to prioritize and multitask.
• Basic math and computer literacy skills.
• Professionalism and the ability to build rapport with consumers.
• Foster teamwork and cooperation.
• Preferred - previous experience in debt collection, outbound call center, telemarketing, or other related fields.
• Successfully pass a background check.

Job Type:

Full-time

Salary: 16.00 -18.00 hourly

($1.00 differential for bilingual-speaking collectors)

Collections Representative Compensation:

• Individual & Team bonuses and incentives, up to $5,000 each month!
• Additional quarterly, bi-annual, and annual Incentives
• Additional retention and referral bonuses
• A comprehensive paid training program

Benefits:

• Medical Insurance (UnitedHealthcare)
• Dental Coverage (Guardian)
• Vision Plan (Davis Vision)
• 401K Retirement Plans (John Hancock - Credit Control matches 50% of the first 4%)
• Voluntary Life Short Term/Long Term Disability Coverage
• Paid Vacation, Personal, Bereavement, and Holidays
• Referral program

Physical setting:

• Call center.

Schedule:

• 8-hour shift
• Monday to Friday
• Some Saturdays

Supplemental pay types:

• Bonus pay.

Ability to commute/relocate:

• Tampa, FL 33626: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law and regulations?

Education:

• High school or equivalent (Preferred)

Experience:

• collection: 1 year (Preferred)

Benefits include:

• Medical/Dental/Vision
• Life Insurance
• Paid Time Off
• Paid Vacation Time
• Paid Holidays
• Paid Bereavement
• Paid Training
• 401k with company match
• Annual Retention Bonus
• Professional Development Grant Program
• Employee Assistance Program
• Ongoing Contests & Prizes
• Annual Company Events
• Company Referral Program
• ADP Lifemart Employee Discounts

Weekly day range:

• Monday to Friday
• Some Saturdays

Work setting:

• Call center.
• In-Office

Work Location: In person