Quality Assurance Specialist

Company Overview

The founders of Credit Central had one target in mind when they started Credit Central in July 2002: Make loans as easy as possible. The motto turned into a huge success story. Credit Central has grown to more than 160 loan offices in 7 states: Alabama, Georgia, Louisiana, Missouri, South Carolina, Tennessee and Texas.

JOB SUMMARY

Under general direction from the Director of Project Management, the Quality Assurance Specialist is responsible for business systems testing to ensure the quality of processes and data integrity.

ESSENTIAL JOB FUNCTIONS/DUTIES

· Develop and implement enterprise approach to data quality and structured testing of loan management software application

· Assist in evaluation of bug reports/tickets and audit/assess/examine findings (both internal and external) to identify any potential systematic issues and/or value-add process improvement enhancements, quantifying potential business impact, and documenting findings/recommendations

· Research and document any potential systematic issues to discover root cause and identify reproducible steps to replicate when possible and assist in determining viable corrective action plan

· Lead testing for all changes/upgrades to loan management system and related applications, maintaining records of change requests, requirements, approvals, and testing plans and execution to ensure success

· Work closely with Marketing, Project, Compliance, and IT team to ensure data integrity, including, but not limited to the following:

· System generated forms such as loan documents, receipts, letters, etc.

· Customer-facing portal and app(s) for account management, payments, lending, etc.

· Data aspects of Credit Reporting (Metro 2) as requested/approved by Compliance

· Ensure timeliness of assigned reviews for time-sensitive changes/proofs

· Provide support to answer questions and address any problems/issues as they arise, promptly communicating to affected teams and leadership

· Collaborate with leadership and business units to develop and maintain in-depth understanding of data structures, systems, and business operations

· Engage and collaborate with teammates and stakeholders by maintaining solutions-focused mindset, especially when faced with challenges, to cross-functionally accomplish goals in a positive working atmosphere

· Cultivate and maintain open effective communication channels within the department and related business units within the organization

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

· Strong computer skills.

· Proficient in Microsoft Office Suite.

· Strong organizations skills

· Strong knowledge of computer technology

· Ability to communicate effectively with all levels of management

· Ability to multi-task and meet deadlines

· Demonstrate initiative with ability to manage self and workload

· Customer service focus, both internally and externally

· Display professionalism and represent organization in a professional manner

· Good attendance and work ethic, being present and prompt on all scheduled workdays

· Strong problem-solving abilities

· A valid driver’s license

EDUCATION and/or EXPERIENCE

· High School Diploma or equivalency

· Experience with process improvement, SQL, and SQL Server Reporting Services preferred

This position has no supervisory responsibilities.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

This job operates in a professional office environment. This position requires sitting for long periods of time and very frequent use of a keyboard. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, and fax machines. Must be able to occasionally lift up to 5 pounds unassisted.

EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Vision insurance

Experience:

• SSRS: 1 year (Preferred)
• SQL: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Location:

• Greenville, SC 29601 (Required)

Work Location: In person