Business Analyst

Company Overview

The founders of Credit Central had one target in mind when they started Credit Central in July 2002: Make loans as easy as possible. The motto turned into a huge success story. Credit Central has grown to more than 160 loan offices in 7 states: Alabama, Georgia, Louisiana, Missouri, South Carolina, Tennessee and Texas.

JOB SUMMARY

Under general direction of the Project Manager, the Business Analyst is responsible for drafting business requirements documentation and creating/supporting reports.

This position requires strong analytics and technical knowledge, attention to detail, and strong verbal and written communication skills.

ESSENTIAL JOB FUNCTIONS/DUTIES

· Create clear business requirements by eliciting and documenting needs of all project stakeholders to design, develop, test, and implement solutions

· Collaborate with leadership and business units to develop and maintain in-depth understanding of data structures, systems, and business operations

· Cultivate and maintain open effective communication channels within the department and related business units within the organization

· Engage and collaborate with teammates and stakeholders by maintaining solutions-focused mindset, especially when faced with challenges, to cross-functionally accomplish goals in a positive working atmosphere

· Assist in evaluation of bug reports/tickets and audit/assessment/examination findings (both internal and external) to identify any potential systematic issues and/or value-add process improvement enhancements, quantifying potential business impact and documenting findings/recommendations

· Provide support to answer questions and address any problems/issues as they arise promptly communicating to manager

· Ensure timeliness of assigned reviews for time-sensitive changes/proofs

· Enhance SQL and reporting skillset to examine complex data sets and transform data into effective stories, which present summarized actionable insights to inform business decisions and strategy

· Crosstrain with Quality Assurance Analyst to serve as backup and/or additional testing support as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

· Strong computer skills. Proficient in Excel and other Microsoft Office applications.

· Strong knowledge of data analysis and reporting

· Knowledge and exposure of SQL DB

· Excellent organizational skills

· Excellent communication skills (technical and non-technical) and able to interact and communicate with individuals at all levels of the organization

· Strong problem-solving abilities (related to enhancing software, ensuring bug-free, and focusing on user requirements)

· Ability to multi-task and meet deadlines

· Demonstrates initiative with ability to manage self and workload

· Displays professionalism and represents organization in a professional manner

· A valid driver’s license

EDUCATION and/or EXPERIENCE

· Associate degree or higher, or two-years relevant experience

· Strong analytics and business requirements documentation experience

· Experience in Excel/MS SQL/T-SQL

· Experience in PowerBI/SSRS/Crystal Reports preferred

· Experience in JIRA/Zephyr/Figma preferred

· Experience in the financial industry would be a plus

This position has no supervisory responsibilities.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

This job operates in a professional office environment. This position requires sitting for long periods of time and very frequent use of a keyboard. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, and fax machines. Must be able to occasionally lift up to 5 pounds unassisted.

EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.