Eligibility Clerk (Spanish Speaking) - HELPS PROGRAM

Located in the Department of Social Services – Various Locations: Under general supervision, an incumbent of this class, located in the Department of Social Services or at Westchester Community College, performs moderately complex eligibility and clerical support functions to assist program and/or administrative staff in determining the eligibility of customers or students for various Federal and State funded programs. For the Department of Social Services, programs include Temporary Assistance to Needy Families (TANF), Emergency Assistance to Families (EAF), Emergency Assistance to Adults (EAA), Housing, Medical Assistance, Medicaid, Food stamps (SNAP), Child Support Enforcement, and numerous other temporary assistance programs and services. At Westchester Community College, the work involves determining eligibility for financial aid. An incumbent assigned to either department is expected to learn applicable program regulations, policies and procedures to relieve superiors of the more routine tasks and support functions associated with the eligibility process, including contact with customers, vendor agencies or students to provide information about programs as well as gather information relating to cases and student records in all phases of disposition. Work also includes using a variety of database management systems such as the state’s Welfare Management System or the College’s database system, PeopleSoft, and other departmental databases to gather case information or information for student records to support case processing and management, reporting and tracking. Duties require proficiency in both the Spanish and English language, providing interpretive and informational services. While supervision is not a responsibility of this class, incumbents are expected to provide guidance to lower-level clerical support staff as needed. Does related work as required.

• THE DEPARTMENT OF CIVIL SERVICE HAS DEVELOPED A HIRING PROGRAM THAT STREAMLINES THE APPOINTMENT PROCESS TO ALLOW AGENCIES TO HIRE DIVERSE, QUALIFIED PERMANENT EMPLOYEES QUICKLY AND WITHOUT EXAMINATIONS. EMPLOYEES HIRED UNDER THE HELP PROGRAM WILL BE APPOINTED ON A PERMANENT BASIS. THE HIRING FOR EMERGENCY LIMITED PLACEMENT (HELP) PROGRAM TEMPORARILY REMOVES THE CIVIL SERVICE EXAM REQUIREMENT FOR THIS TITLE. *