Manager, Human Resources

Job Title – Manager – Recruitment US

Department – Human Resources Company Profile

Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Healthcare RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication, healthcare and media companies in the United States.

Healthcare providers serviced by Credence include medical transport providers, emergency physicians, health infusion service providers, and diagnostic laboratories.

In the telecommunication vertical, Credence serves four of the top five providers in the United States.

Our Group Companies:

• Credence Resource Management, LLC - Focusses on providing Receivables Management and voice based BPO services, is the flagship company of the Credence Group
• Innoval Global Solutions, LLC & Medstat Inc - Provide RCM services to healthcare providers
• iValuate Global Technologies - Provides Technology platforms that enhance productivity and compliance for creditors and healthcare providers

Our mantra is Excellence Beyond Belief.

Challenges, growth opportunities, and a passion for the Job enables us to repeatedly deliver excellence to our clients. Our team is encouraged to continually explore their talents and pursue their interests giving them the authority to gain the knowledge and skills to truly be the master of their domain. We strive to bring on the best and brightest, as well as to invest in their training and education, making them a seamless extension of our team.

Headquartered in Dallas, Texas, we have delivery offices in San Jose, California; Natchez, Mississippi; Mesa, Arizona and Pune, India.

IMP: Headquarters will be shifted from Dallas, TX to Richardson, TX by the mid of December 2025.

Explore www.credencegs.com to discover more about our company and check out our Careers page at www.credencegs.com/careers/ for exciting job opportunities!

Job Roles & Responsibilities

We are seeking a dynamic and experienced Manager – Human Resources to lead and manage the end-to-end HR functions for our Medstat office in Arizona while being based out of our Pune center. The ideal candidate will be responsible for overseeing recruitment, employee relations, compliance, performance management, learning & development, and HR operations to foster a positive and productive work environment.

1. Recruitment & Talent Acquisition:

• Lead the full-cycle recruitment process, from sourcing to onboarding, for the Medstat office in Arizona
• Strong knowledge and understanding of U.S. recruitment processes, employment laws, and labor regulations, particularly in Arizona. The candidate should be well-versed in compliance requirements, equal employment opportunity guidelines, and best practices in hiring, onboarding, and workforce management within the U.S. context
• Partner with department heads to understand workforce needs and drive talent acquisition strategies
• Implement employer branding initiatives to attract top talent

2. Employee Relations & Engagement:

• Function as a trusted HR partner to employees and management to promote a positive work culture
• Address employee concerns, grievances, and conflicts with fairness and objectivity
• Develop and implement employee engagement programs and activities

3. HR Compliance & Legal Affairs:

• Ensure compliance with all U.S. labor laws and employment regulations applicable in Arizona
• Maintain updated HR policies and procedures in alignment with legal requirements
• Collaborate closely with legal teams on labor law issues, audits, and statutory requirements

4. Performance Management & Learning & Development:

• Drive performance appraisal cycles and provide guidance on employee development plans
• Identify training needs and oversee learning & development initiatives
• Support leadership development and succession planning activities

5. HR Operations & Payroll Support:

• Manage HRIS, employee records, and HR documentation
• Coordinate with finance and payroll teams to ensure accurate and timely processing
• Oversee employee benefits, compensation, and reward programs

6. Culture & Diversity Initiatives:

• Promote a diverse, inclusive, and equitable workplace
• Drive initiatives that align with the company’s values and culture
• Support organizational change management strategies

Candidate Requirements

• Bachelor’s/master’s degree in Human Resources, Business
• Administration, or a related field
• 8 years of progressive HR experience, with at least 2-3 years in a managerial role
• Strong knowledge of U.S. labor laws, particularly in Arizona, and HR best practices
• Proven experience in talent acquisition, employee relations, and HR compliance
• Excellent communication, leadership, and critical thinking skills. Proficiency in HR software and Microsoft Office Suite

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Managerial: 2 years (Preferred)

Ability to Relocate:

• Richardson, TX 75081: Relocate before starting work (Preferred)

Work Location: In person