What are the responsibilities and job description for the Key Account Manager position at Creative Transportation Services, Inc.?
We’re not looking for someone to “manage accounts.”
We’re looking for someone who takes ownership of customer relationships and handles problems like the business depends on it—because it does.
At Creative Transportation Services, we’ve built long-term relationships with customers and carriers over 26 years. Our reputation is built on reliability, communication, and doing the right thing when it matters most.
This role sits at the center of that.
What You’ll Actually Be Doing
- Managing and growing a portfolio of active shipping customers
- Acting as the main point of contact between customers, carriers, and internal teams
- Solving real-time issues (delays, changes, challenges) with urgency and ownership
- Working closely with sales and operations to improve service and efficiency
- Keeping shipments moving and customers informed—especially when things don’t go as planned
What Makes Someone Successful Here
- You stay calm under pressure and think clearly
- You communicate directly and confidently
- You take responsibility instead of passing problems off
- You care about long-term relationships, not just transactions
- You don’t need to be chased—you follow through
This Role Is NOT For You If
- You avoid difficult conversations
- You need constant direction or supervision
- You prefer slow-paced or highly repetitive work
What We’re Looking For
- 2 years in a customer-facing role
- Logistics / freight experience is a plus (not required if you’re sharp and coachable)
- Strong communication and problem-solving skills
- Ability to handle multiple priorities in a fast-paced environment
Bonus if you have:
- Strong knowledge of LTL Shipping, or experience in an LTL shipping environment
- Familiarity with managing time-sensitive or complex shipments
Why CTS
- Established, stable company with 26 years in business
- Strong existing customer and carrier relationships
- Team-oriented environment with high standards
- Opportunity to grow with a company that values performance and accountability
To Apply
Send your resume AND answer this:
A shipment is running late and your customer is upset. What do you do?