QA Assistant

Job Title:                    Quality Assurance Assistant 

Department:              Administration

Reports To:                Director of Quality Assurance

FLSA Status:             Non-Exempt    

Summary

The Quality Assurance Assistant is responsible for conducting various audits for the Quality Assurance Department, as well as the Fiscal Department, with the goal of ensuring compliance for the agency.  The QA Assistant must be a detail-oriented person with a talent for reviewing large amounts of data manually, and they must be highly organized and be capable of employing multiple methods to track and curate information.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Conducts weekly audits of the PEX card purchases, utilizing existing excel tracking sheets, and reports discrepancies to their supervisor.  
• Conducts bi-weekly audits of the individual’s personal use funds, by reviewing purchasing records and reconciling the balance activity.  Reports information to the Fiscal Assistant and their supervisor.
• Audits employee compliance in all required trainings monthly and generates a report reflecting the findings for their supervisor.  
• Audits all required documentation for newly hired staff each month and reports this information to their supervisor. Works with the HR department to ensure that any discrepancies identified are rectified. 
• Collects, curates, and processes all vehicle violations and tolls, and works with the HR Department to ensure that fees are deducted from the staff according to company policy.  Processes all vehicle emissions and registrations and maintains all records accordingly. 
• Maintains all vehicle records accurately inside the agency’s record keeping system and tracks all vehicle maintenance needs to ensure that the vehicles are kept in proper working condition.
• Conducts a weekly audit of Wex fuel cards to ensure that the mileage logged is in line with the fuel purchased for the day program vehicles and to ensure that the information is available for accounting purposes.  
• Completes audits for the Fiscal department on a monthly basis.  They will be required to audit various metrics as needed.
• Audit the residential site’s utilities usage, by reviewing invoices and identifying discrepancies.  Reports abnormal activity including fluctuations in usage to the CEO and maintenance department.
• Attend all company meetings as required.
• Maintains an accurate list of approved temp staff, based on agency standards.
• Works with the Program Administrator and other administers to ensure that all Temp staff scheduled/invoiced are approved for work with Creative Options.  
• Maintains detailed and organized records of each work task, the progress towards completion (if applicable), and stores this information in a manner in which it is accessible to other administrators or their supervisor as necessary.
• Maintains all trainings and certifications required by the agency.

• Represents Creative Options in a professional manner at all times while at work and in the community.

• Maintains and supports Creative Options “Vision,” “Mission,” and “Motto” statements.

• Performs CPR and First Aid as needed.

• Ensures individual rights are protected and that regulations related to confidentiality, safety and health are maintained in accordance with agency and licensing standards.

• Maintains ethical and competent professional relationships and the highest quality of delivery of services.

Supervisory Responsibilities- This position does not require supervisory responsibilities.

Schedule requirements/Job classification- This position is a Full-Time position, with the expectation of approximately 40 hours per week of work.  The work is expected to be completed in person at the main office during regular business hours.  This position is an hourly, non-exempt position

Qualifications-To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience- 4-year Degree and 5 years’ experience working directly in a related position or equivalent combination of education and experience.

Language Skills-Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills-Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Reasoning Ability-Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills-To perform this job successfully, an individual should have knowledge of Email, Microsoft office suite programs, and touch screen devices such as smart phones and tablets.

Certificates, Licenses, Registrations-Valid Maryland driver’s license with a good driving record.

Safety and Training Requirements-Must successfully complete all agency and DDA training requirements within first 90 days of employment and maintain required training re-certifications.

Other Qualifications-Knowledge of DDA service delivery system and budget system. Knowledge of generic resources and other stated relates services.

Physical Demands- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The duties include but are not limited to kneeling, bending, squatting, stooping, lifting, pushing, pulling, reaching, standing, and walking. Standing for a prolonged period. Remaining in a stationary position, often standing, or sitting for prolonged periods. Moving about accomplishing tasks or moving to different worksites. Repeating motions that may include the wrist, hands and/or fingers. Ability to hear tones and use of sight to include close vision, distance vision, peripheral vision, and depth perceptions. Ability to visually and physically interact with electronic devices for extended periods of time, including but not limited to televisions, smart tablets, smart phones, and computer screens. Ascending or descending stairs. The employee must regularly lift and/or move up to 10 pounds. The employee must be physically able to work in low light conditions, and in brightly lit environments including natural and artificial light.  Communicating verbally or electronically to exchange information.

Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The environmental work conditions include but are not limited to occasional exposure to outside weather conditions. Possible exposure to bloodborne pathogens and other body fluids. Moderate noise levels and occasional loud noises. Working with a diverse population of fellow employees and exposure to other people frequently. Traveling in an automobile and visiting public places.