Senior Quality Assurance Tester – Onsite Rockville MD

Senior Quality Assurance Tester – Onsite Rockville MD 

About us 

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities.

Role and Responsibilities 

The Department of Finance (FIN) currently has contracts with multiple providers for banking services and credit card processing. We are in the process of migrating these services to a new banking and payment processing solution. The organization has numerous business operations that need to transition from the current credit card processing system to a new merchant services platform for card-present payments, as well as a separate platform for online payments (including credit cards, eChecks, and digital wallets).

We are seeking a contractor with initiative, who is a self-starter and able to work independently when given an objective, to assist with testing all aspects of credit card payments for business operations migrating to the new solution. Work includes testing payments, receipts, user experience, user interface, documentation, reconciliation, communication, and providing feedback to the project management team and software developers.

• Must attend a daily 8:45 AM team virtual check-in meeting (non-negotiable).
• All virtual meetings require the candidate to always have their video enabled (non-negotiable).
• Participation in project management meetings that are remote and some in-person if required (non-negotiable). This may require visiting various Montgomery County business operations. 
• Developing various positive and negative testing scenarios and corresponding test scripts when making online and card present payments and documenting test results using the County's tools (e.g. Visio, OneNote, SnagIt, etc.)
• Providing feedback on the user experience (UX) of making payments, requesting refunds, reviewing receipts for online payments, in-person payments, and IVR (Interactive Voice Response) phone payments.
• Providing feedback on payment reports and files used for researching payments and reconciliation to County’s ERP system.
• Providing input for change management communications to payment application users.
• Provide post Go Live support for business operations that have cut over to the new JPM platform for troubleshooting payment issues. 
• Documentation as required to support payments.
• Other tasks related to testing payments required by the County's project management Team.
• Develop, review, maintain, and update Standard Operating Procedures (SOPs) for credit card acceptance, online payment workflows, and in‑person transactions to ensure consistent and compliant processing.