Mental Health Outpatient Office Manager

Tasks and Responsibilities:

· Coordinate the administrative scheduling needs of the department.

· Review duties of all administrative staff.

· Assess responsiveness and customer service strength of all front office staff.

· Assign a fill in for administrative staff absences or provide coverage as necessary.

· Troubleshoot issues as they occur when appropriate and report resolution back to MHOP Director.

· Meet with administrative staff as a group or individually as needed for any training issues.

· Assist with cross-training.

· Provide general oversight of administrative staff and completion of duties.

· Meet as needed with MHOP Director to ensure the department operates in an efficient, professional, and

recovery friendly manner.

· Coordinate daily office needs of all clinical staff.

· Handle daily interactions between Creative Health Services and the clients' payer source.

· Initiates client authorizations for therapeutic and psychiatric treatment.

· Coordinates and disseminates managed care and insurance information to the staff persons who handle

specific processing tasks.

· Updates Creative Health financial billing and processing departments on managed care and insurance

changes.

· Develops and participates in In-services to Creative Health staff regarding information pertaining to

authorization practices

· Works with Case Management when necessary for client psychiatric and medication appointments

pertaining to issues with managed care, county funding, and private insurances.

· Resolves managed care and insurance discrepancies daily.

· Updates insurance/funding for clients daily as needed.

· Interacts with Billing Department, Case Management, and other MHOP staff to ensure MHOP services

are billable.

· Completes quarterly CCBH POMS forms in a timely manner and submits to QA/QI Director for final

approval before submission to CCBH.

· Maintains updates and distributes Medicare/Medi-Gap forms on all clients receiving MHOP services.

· Manages client’s co-pays, responsible for co-pays entered into system and staff collection of co-pays.

· Other duties as assigned.

Job Requirements:

· Required High School Diploma

· Interpersonal Skills

· Excellent Written and Verbal Communication

· Ability to multi-task

· Proficient Computer Skills

· Managerial Experience required

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Family leave
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person