D&A Office Manager

Responsibilities

• Coordinate the administrative scheduling needs of the department.
• Review duties of all administrative staff.
• Assess responsiveness and customer service strength of all front office staff.
• Assign a fill in for administrative staff absences or provide coverage as necessary.
• Troubleshoot issues as they occur when appropriate and report resolution back to Director of Outpatient Services.
• Meet with administrative staff as a group or individually as needed for any training issues.
• Assist with cross-training.
• Provide general oversight of administrative staff and completion of duties.
• Meet as needed with the Director of D&A to ensure the department operates in an efficient, professional, and recovery friendly manner.
• Coordinate daily office needs of all clinical staff.
• Handle daily interactions between Creative Health Services and the clients’ payer source.
• Initiates client authorizations for therapeutic and psychiatric treatment.
• Coordinates and disseminates managed care and insurance information to the staff persons who handle specific processing tasks.
• Updates Creative Health financial billing and processing departments on managed care and insurance changes.
• Develops and participates in In-services to Creative Health staff regarding information pertaining to authorization practices.
• Works with Case Management when necessary for client psychiatric and medication appointments pertaining to issues with managed care, county funding, and private insurances.
• Resolves managed care and insurance discrepancies daily.
• Updates insurance/funding for clients daily as needed.
• Interacts with Billing Department, Case Management, and other D&A staff to ensure D&A services are billable.
• Manages clients’ co-pays, responsible for co-pays entered into system and staff collection of co-pays.
• Driving to other locations if necessary to fill in for absences.
• Other duties as assigned.

Qualifications

• Proven experience in office management or administrative roles with a strong background in accounting or finance.
• Demonstrated supervisory experience leading teams or managing staff effectively.
• Proficiency in Microsoft Office suite including Excel spreadsheets; experience with spreadsheets for data analysis preferred.
• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Excellent communication skills—both verbal and written

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $45,945 - $61,614