What are the responsibilities and job description for the Export Specialist (Customer Service) position at Creative Employment Solutions, LLC?
Job Description
Job Summary BreakdownWe work with 3rd party companies that require us to stay on top of them for export needs. We do letter of credits, bill of ladings with China.
Customer Service / ExportKey Orders Override pricing/verify costs Check status of shipments Work with customer to verify upcoming shipments Send open order reports make adjustments as needed to dates/parts etc. Review payments/account status' with accounting team Confirm wire payments for international accounts and LC payments Send proforma invoice with accurate balance details if partial payments are made Handle Quality alerts/credits for die-cut (GP) Obtain COO's at Chamber of Commerce Help with supplies, door, technical issues. Run DPL on all export orders/customers when accepting order and multiple times before shipment (to remain compliant) Ensure denials are include on EVERY booking/export transaction. Prepare and get signature for proforma invoice an all outside customer international orders. Review LC's before acceptance Make sure customer compliance files are up to date before orders are accepted Complete all export paperwork for every order/load leaving the country (duct or glass) Complete paperwork, gather docs - review confirm for LC presentation to ensure we receive payment
Engineering / Sales Create load diagram for certain OEM customers Split parts on LNG projects accordingly when not provided. Print off / confirm shipping marks etc. Check customer purchase history Check part number active status Review pricing and part numbers on quotes Send pricing and sales estimates to management. Review/Confirm new PO's through PCN process (project name, PO#, amount) Assist with monthly invoicing tracker, confirm amounts Double check PO's received, pending to sign/approve. Explain email history - fill in on situations. Determine monthly dollar amount estimated to invoice / Clarify what has already shipped. Calculate hours for orders, determine where it can fit in the schedule.
Shipping/ Transportation Schedule LTL will calls when they can't/don’t Check status of shipments we should schedule / Remind to send loads for collect orders Follow up on drop loads/why they have not left our facility Ensure collect (customer) accounts are being used when provided. Schedule/create FedEx shipments, assist with questions/problems Help with international DHL/Canada issues Request documents that should have been sent to me for export purposes Review ship confirming issues, remind to complete Check if PP A freight costs were added when s/c or invoicing Review in/out times, credit and assist in handling detention fees. Track containers arriving per LNG project Addressing issues after hours with shipments not loading as indicated on load factor or material with damage.
Job Summary BreakdownWe work with 3rd party companies that require us to stay on top of them for export needs. We do letter of credits, bill of ladings with China.
Customer Service / ExportKey Orders Override pricing/verify costs Check status of shipments Work with customer to verify upcoming shipments Send open order reports make adjustments as needed to dates/parts etc. Review payments/account status' with accounting team Confirm wire payments for international accounts and LC payments Send proforma invoice with accurate balance details if partial payments are made Handle Quality alerts/credits for die-cut (GP) Obtain COO's at Chamber of Commerce Help with supplies, door, technical issues. Run DPL on all export orders/customers when accepting order and multiple times before shipment (to remain compliant) Ensure denials are include on EVERY booking/export transaction. Prepare and get signature for proforma invoice an all outside customer international orders. Review LC's before acceptance Make sure customer compliance files are up to date before orders are accepted Complete all export paperwork for every order/load leaving the country (duct or glass) Complete paperwork, gather docs - review confirm for LC presentation to ensure we receive payment
Engineering / Sales Create load diagram for certain OEM customers Split parts on LNG projects accordingly when not provided. Print off / confirm shipping marks etc. Check customer purchase history Check part number active status Review pricing and part numbers on quotes Send pricing and sales estimates to management. Review/Confirm new PO's through PCN process (project name, PO#, amount) Assist with monthly invoicing tracker, confirm amounts Double check PO's received, pending to sign/approve. Explain email history - fill in on situations. Determine monthly dollar amount estimated to invoice / Clarify what has already shipped. Calculate hours for orders, determine where it can fit in the schedule.
Shipping/ Transportation Schedule LTL will calls when they can't/don’t Check status of shipments we should schedule / Remind to send loads for collect orders Follow up on drop loads/why they have not left our facility Ensure collect (customer) accounts are being used when provided. Schedule/create FedEx shipments, assist with questions/problems Help with international DHL/Canada issues Request documents that should have been sent to me for export purposes Review ship confirming issues, remind to complete Check if PP A freight costs were added when s/c or invoicing Review in/out times, credit and assist in handling detention fees. Track containers arriving per LNG project Addressing issues after hours with shipments not loading as indicated on load factor or material with damage.