What are the responsibilities and job description for the Agency Operations Manager position at Creative Cove Inc.?
Our Greater Boston area agency client is looking for a contract Agency Operations Manager to step in and help streamline agency operations and processes; ideally looking for previous experience from a start up or boutique agency. Ideally, the agency is looking for a consultant to help with streamlining workflows, reducing manual effort, improving cross-system
connectivity, and centralizing the data for better decision-making. Experience with tools such as Basecamp, Kantata, Slack and Jiva required.
Day in the life:
- Evaluate how work flows across the agency and offer recommendations
- Identify inefficiencies, redundancies, and manual bottlenecks across tools and teams
- Define a more streamlined, scalable operating model for agency operations
- Recommend how to better leverage existing agency tools
- Identify opportunities for automation and integration between systems
- Improve data consistency and create a more centralized, reliable view of
- operational and financial performance
Looking for:
- Direct experience working with or consulting for advertising/marketing agencies
- Deep understanding of agency operations, including project-based work,
- resourcing, utilization, and billing
- Experience with tools such as Kantata, Jiva, Basecamp and Slack
- Strong knowledge of workflow automation and integration tools (e.g., Zapier, Make, APIs)
- Experience centralizing operational and financial data for reporting and forecasting
- Ability to balance strategic thinking with practical, implementable solutions for a growing agency