EDI & Sales Operations Specialist

Job Definition:

The EDI & Sales Operations Specialist will assist with the order flow management for all eCommerce and Specialty accounts, as well as be the point of contact for EDI-related projects for the eCommerce & Specialty teams.

Primary Responsibilities:

• Be the primary point of contact for assigned account requirements, including required SLAs, shipping/labeling requirements, and other factors resulting in operational chargebacks
• Investigate and dispute customer-specific operational chargebacks
• Manage the pre-select waving process for all eCommerce & Specialty accounts
• Follow up with customer orders assigned and under the guidelines of internal operations
• Be the main point-of-contact on EDI onboarding of new customers and initiatives
• Proactively process and resolve EDI, order, and shipping issues
• Oversee the EDI maintenance from the sales side, including ownership of cross-references
• Maintain customer-specific item-level attributes within the ERP system and customer portals
• Propose opportunities for operational improvements
• Provide Operational reporting of daily eCommerce & Specialty account orders to the OPS team
• Provide internal operational metrics to the manager on a weekly cadence
• Execute inventory reservation and ensure inventory accuracy at the account level
• Work with assigned accounts and sales reps, handling all logistical and EDI functions
• Ensure shipments are on time and that all logistical requirements have been met
• Maintain and communicate to the appropriate team members all assigned vendor guide requirements/agreements for each customer
• Review product-level packaging and suggest changes regarding customer-specific packaging guidelines with the product development team
• Perform other duties as assigned and work cross-functionally with others

Essential skills and experience required:

Education:

• College degree and/or a minimum of 2 years eComm and/or Specialty account operations experience is preferred.

Experience:

• Overall knowledge of EDI and the order process
• Working knowledge of Wholesale/Retail Account Services

Skills/Abilities:

• Superior interpersonal skills
• Strong decision-making and ability to resolve customer service issues
• Ability to identify issues, propose, and implement solutions
• Ability to prioritize, organize, and clearly define objectives
• Ability to execute a plan under time constraints
• Attention to detail and a sense of urgency
• Bilingual English/Spanish communication preferred
• General knowledge of Microsoft Office, Excel, Word, and Email
• Proficiency with key punch speed and accuracy
• Clear communication, both written and in speech