What are the responsibilities and job description for the Associate Director, Customer Operations (Full-Time in Stuart FL) position at Creative Circle?
Associate Director, Customer Operations
**Relocation Assistance Available**
Job Type: Full-Time
On-Site Requirements: Mon-Thurs on-site with Friday remote
Salary Range: $125-$175K
Focus of Role: Standing up a new call center & handling operations
Relocation Assistance Available
Our client, a growing leader in medical technology and home care solutions, is seeking a Full-Time Associate Director, Customer Operations to lead their customer service call center in Stuart, Florida. This is an exciting opportunity to join a dynamic business unit that manufactures consumer medical products and services them through a dedicated distribution subsidiary. The team engages with a wide range of stakeholders-from patients and clinicians to B2B2C partners-leveraging omni-channel strategies to drive engagement, conversion, and retention.
Key Responsibilities
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment. Additionally, drug products may be present in the workplace.
Benefits
Client Benefits include Healthcare, 401K/Retirement Plans, Professional Development, Paid time off and more.
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
casey.buss@jobalert.creativecircle.com
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 09/23/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
,
**Relocation Assistance Available**
Job Type: Full-Time
On-Site Requirements: Mon-Thurs on-site with Friday remote
Salary Range: $125-$175K
Focus of Role: Standing up a new call center & handling operations
Relocation Assistance Available
Our client, a growing leader in medical technology and home care solutions, is seeking a Full-Time Associate Director, Customer Operations to lead their customer service call center in Stuart, Florida. This is an exciting opportunity to join a dynamic business unit that manufactures consumer medical products and services them through a dedicated distribution subsidiary. The team engages with a wide range of stakeholders-from patients and clinicians to B2B2C partners-leveraging omni-channel strategies to drive engagement, conversion, and retention.
Key Responsibilities
- Lead and manage the customer service team, ensuring high-quality service delivery.
- Drive departmental goals, KPIs, and marketing initiatives aligned with business objectives.
- Develop and implement call center policies, procedures, and operational plans.
- Oversee daily operations, monitor performance, and ensure timely task completion.
- Recruit, mentor, and develop a high-performing team.
- Collaborate with internal stakeholders to identify process improvements and best practices.
- Report on sales targets, customer engagement metrics, and operational performance.
- Support new product placements and selling agreements with strategic execution.
- 8 years of experience in customer service or call center operations within a regulated industry (healthcare, banking, fintech, etc.).
- 5 years in a supervisory or leadership role.
- Strong understanding of compliance standards in healthcare or similar sectors.
- Proficiency in Excel, Tableau, Power BI for analytics and reporting.
- Experience with Salesforce or comparable CRM and billing platforms.
- Skilled in Microsoft Office Suite.
- Bilingual Spanish (written and spoken) is a strong plus.
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment. Additionally, drug products may be present in the workplace.
Benefits
Client Benefits include Healthcare, 401K/Retirement Plans, Professional Development, Paid time off and more.
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
casey.buss@jobalert.creativecircle.com
- Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CB21-1878256 -- in the email subject line for your application to be considered.***
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 09/23/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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Salary : $125,000 - $175,000
