What are the responsibilities and job description for the Inside Sales Representative position at Creating Better Days?
Company Description Creating Better Days is a Florida-based manufacturer and consumer brand specializing in premium hemp-derived wellness products for adults 21 . The company offers a broad portfolio that includes gummies, tinctures, topicals, shots, pet products, sleep formulas, functional wellness items, and hemp-derived THC options for DTC customers, retailers, distributors, and white-label partners. Product development, manufacturing, packaging, labeling, e-commerce, fulfillment, and sales support are integrated under one roof to deliver consistent quality and strong market presence. All products are hemp-derived, independently lab-tested, and supported by transparent certificates of analysis, compelling flavor profiles, and retail-ready presentation. Applicants can explore product lines and wholesale opportunities at creatingbetterdays.com.
Role Description The Inside Sales Representative is a full-time, on-site role based in Pompano Beach, FL. This role is responsible for managing inbound and outbound sales calls, nurturing leads, and converting prospects into repeat customers across DTC, retail, wholesale, and white-label channels. Daily activities include conducting product-focused consultations, following up on leads, maintaining accurate CRM records, and collaborating with operations and fulfillment teams to ensure smooth order processing. The Inside Sales Representative will build and maintain account relationships, provide responsive customer service, and support sales campaigns and promotions aligned with company growth objectives. This role also involves monitoring market feedback, sharing insights with leadership, and aligning communication with compliance-conscious brand standards in the hemp-derived products space.
Qualifications
- Strong Inside Sales and Lead Generation skills to handle high-volume outreach, pipeline management, and conversion of qualified prospects.
- Proven ability in Customer Service and Customer Satisfaction, with a focus on timely responses, problem-solving, and relationship-building.
- Experience in Account Management, including maintaining long-term client relationships, managing recurring orders, and identifying upsell opportunities.
- Excellent verbal and written communication skills, with confidence in phone, email, and virtual meeting interactions.
- Comfort working with CRM or sales management tools, and basic proficiency in standard office software.
- Ability to work on-site in Pompano Beach, FL, in a fast-paced environment, prioritizing tasks and meeting sales targets.
- Previous sales experience in CPG, wellness, or hemp/cannabis-adjacent industries is a plus.
- High school diploma or equivalent required; post-secondary education in business, marketing, or a related field is preferred.