What are the responsibilities and job description for the TPM - FTE - Grand Rapids, MI position at CREASERVICE?
TPM - FTE - Grand Rapids, MI
Below is the job description:
We are seeking a seasoned Technical Project Manager to oversee and guide large service engagements, involving teams of 35-50 individuals.
This role requires a balance of technical know-how, exceptional leadership abilities, and proven project management skills.
Key Responsibilities:
- Project and delivery oversight
• Lead and manage complex technical projects from initiation to completion.
• Develop comprehensive project plans, ensuring timely delivery and quality.
• Coordinate cross-project activities.
• Own the end-to-end delivery framework, ensuring consistent application of delivery standards, governance models, and best practices across the engagement.
• Act as the escalation point for delivery-related issues, driving resolution in coordination with internal teams and client stakeholders.
• Define and track key delivery metrics (KPIs/SLAs) to measure team performance, service quality, and overall engagement health.
• Drive continuous improvement initiatives by conducting retrospectives, identifying process gaps, and implementing corrective actions.
• Collaborate with account and pre-sales teams to support scope definition, effort estimation, and proposal development for new or expanding engagements.
• Ensure smooth onboarding of new team members and maintain delivery continuity during transitions or ramp-up phases.
- Team Leadership
• Lead diverse project teams, including technical developers, business analysts, quality assurance, and other essential stakeholders.
• Foster a collaborative and inclusive team environment, ensuring clarity in roles and responsibilities.
- Stakeholder Management
• Serve as the primary point of contact for clients and ensure regular communication of project updates and milestones.
• Manage stakeholder expectations, addressing concerns, and resolving conflicts or issues promptly.
- Technical Guidance
• Offer technical guidance, ensuring that project deliverables meet the required standards and quality.
• Collaborate with architects and technical leads to ensure feasible project plans.
• Guide teams on best practices related to cloud-based data warehouses.
- Risk Management
• Identify potential risks and devise contingency plans.
• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
- Resource Management
• Ensure optimal allocation and availability of resources throughout the project lifecycle.
- Budgeting and Costing
• Prepare and manage project budgets, ensuring projects remain within scope and on budget.
Qualifications and Skills
1. Bachelor's degree in Computer Science, Engineering, IT, or MCA.
2. 12 to 15 years of experience in technical project management, specifically in services for enterprise clients.
3. Should have experience of executing Fixed Price projects, project planning & tracking using tools like Microsoft Project Planner.
4. Familiarity with the architecture, design, and best practices of cloud-based data warehouses on Azure Data Services. Understanding of Azure Fabric services would be a plus.
5. Proven experience in leading large teams and handling large-scale projects.
6. Strong technical background with understanding and/or hands-on experience on either one of the following ETL tools: Ab Initio, DataStage, Informatica, and SSIS. Experience with any 2 of these tools would be preferred.
7. Proficient in project management software tools, methodologies, and best practices.
8. Exceptional client-facing and internal communication skills.
9. Strong problem-solving skills and willingness to roll up one's sleeves to get the job done.
10. Relevant professional certifications such as PMP would be a plus.
11. Experience as a single point of contact from delivery, with demonstrated ability to manage client relationships and delivery commitments at an engagement level.
12. Familiarity with delivery governance frameworks and experience setting up delivery dashboards, health checks, and reporting structures for large engagements.
- 13. Exposure to drafting SOWs and change request processes in a services delivery environment.