What are the responsibilities and job description for the L3 Support Engineer position at CREASERVICE?
L3 Support Engineer
• Location: NJ / NYC- Onsite role
• Number of Positions: 2
Minimum qualifications:
- Bachelor’s degree (or equivalent experience) and 6 years in software engineering or production support.
- Proficient in Java or a similar language; strong debugging skills and ability to write scripts for diagnostics and updates. Familiarity with Linux and bash.
- Clear, empathetic communicator capable of translating complex technical issues for diverse audiences.
- Demonstrated bias for action: resolve incidents while building long-term fixes and automations.
- Strong problem-solving: identify edge cases, add validations, and anticipate failure modes.
- Experience with SDLC and support tooling: GitLab, incident management, JIRA, and standard ticket triage/prioritization.
Preferred qualifications:
- Experience supporting trading systems or desks at a large investment bank.
- SQL proficiency for rapid data validation and incident triage.
- Experience with object-oriented programming and microservices-based Java/SOA environments.
- Monitoring/alerting setup and tuning (e.g., Prometheus, Grafana, Kibana, PagerDuty).
- Knowledge of Fixed Income products (Rates, Credit, FX, Commodities) and related market workflows.
- Familiarity with DevOps/CI/CD practices and agile delivery.