Systems Analyst II

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

We are seeking a seasoned Senior Systems Analyst to support and enhance our wholesale insurance platforms. This role combines systems analysis, application development, and vendor product support, with a strong emphasis on SQL and Azure cloud technologies. This role is part of enterprise engineering team developing and maintaining in-house developed applications and commercial-off-the-shelf vendor solutions. The ideal candidate will also bring experience in requirements gathering, mid-level development, functional and non-functional testing, project coordination, and integration across enterprise systems.

Key Responsibilities

• Act as SME for assigned applications and provide level 3 support.
• Analyze business processes and system workflows to identify improvement opportunities.
• Collaborating with business leads to gather and document requirements.
• Creating and executing test cases for assigned applications.
• Submitting support tickets with vendors and tracking through ticket closure.
• Develop and maintain windows and web applications, batch programs and data imports/exports using Microsoft technology stack and related technologies.
• Write and optimize SQL queries, stored procedures, and functions.
• Integrate systems using REST APIs, SSIS, and other middleware tools.
• Conduct functional and non-functional testing of business applications.
• Define test scenarios and validate system performance and reliability.
• Provide ongoing administration and operational support for vendor applications.
• Support SDLC processes and implement changes to applications adhering to change management processes.
• Maintain system documentation (runbooks, operational guides, architecture diagrams, etc.)
• Set up and maintain applications in test environments and provide testing support
• Support commercial off-the-shelf (COTS) vendor applications, SaaS platforms, and desktop applications.
• Liaise with vendors to resolve issues and implement enhancements.
• Coordinate small projects across cross-functional teams, manage timelines, and ensure stakeholder alignment.
• Track deliverables and facilitate communication across business and technical teams.

Required Qualifications

• Bachelor’s degree in computer science, information systems, or related field.
• 5 years of experience in systems analysis and application development.
• Programming experience in Scripting, VBA, .NET.
• Writing code to connect to databases, and consuming REST APIs.
• Experience in SQL Server database, including writing queries, procedures, SSIS.
• Experience supporting COTS vendor applications, SaaS products, and desktop applications.
• Strong testing background (functional and non-functional).
• Experience with client-server applications, with windows integrated authentication and SSO.
• Knowledge of Windows Server environments with understanding of how applications and APIs are deployed on Windows servers and IIS.
• Familiarity with Azure cloud concepts, M365, and Azure AD/Entra accounts & groups.
• Agile methodologies, including Scrum and Kanban.
• Excellent verbal and written communication skills.
• Strong collaborative and consultative skills.
• Ability to work independently or as a member of a team.

Preferred Skills

• Knowledge of wholesale insurance, insurance related applications.
• Development experience in .NET technologies and Azure cloud.
• Experience developing SSRS and Power BI reports.

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

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