What are the responsibilities and job description for the Commercial Customer Service Representative position at CRC Group?
Company Description
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This is a full-time, on-site role for a Commercial Insurance Customer Service Representative, located in Fort Lauderdale, FL. The role involves assisting clients with insurance-related inquiries, processing policy changes, preparing and reviewing quotes, and providing exceptional customer support. Responsibilities include maintaining client records, handling communication efficiently, and ensuring that all customer needs are addressed promptly and professionally. Collaboration with internal teams to ensure seamless service delivery is an essential part of this role.
- Strong skills in customer service, interpersonal communication, and relationship management
- Experience in commercial insurance policies, policy documentation, and industry-related regulatory knowledge
- Competence in administrative tasks, attention to detail, and organizational skills
- Proficiency with technology, including insurance software systems and basic Microsoft Office skills (e.g., Word, Excel)
- Ability to work in a team environment and prioritize tasks effectively
- Bachelor's degree in Business Administration, Insurance, or a related field is preferred
- Previous experience in a similar customer service or insurance-related role is an advantage
- Strong problem-solving abilities and ability to handle sensitive or complex customer issues