What are the responsibilities and job description for the Lead Call Center Systems Administrator position at CRB Workforce?
We are currently looking for a Lead Call Center Systems Administrator. We have 1 open position. Please apply and we can discuss!
Location: Onsite – Dallas, TX
Benefits: Full benefits
Type: Contract to Hire
Sponsorship Available: No
Must Have:
- 3–5 years of Five9 Systems Administration experience
- Strong knowledge of Salesforce Service Cloud (Omni-Channel, case management, reporting)
- Hands-on CCaaS expertise (IVR, call routing, campaigns, monitoring)
- Strong documentation and communication skills
Huge Plus:
- Certifications in CCaaS/Five9
- Experience with Genesys, NICE InContact, Talkdesk, or VOIP platforms (e.g., Mitel Cloud)
Responsibilities:
- Configure, manage, and optimize call flows, IVRs, campaigns, and reporting
- Ensure smooth Salesforce and enterprise integrations
- Monitor system performance, troubleshoot issues, and implement scalable solutions
- Mentor junior team members and support call center leadership with technology improvements
- Maintain compliance with security, data privacy, and regulatory standards
If the above seems like a fit, then apply!!
CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
