Help Desk Team Lead

We are currently looking for a Help Desk Support Lead. We have one open position. Please apply and we can discuss!

Location: On-site, Andover, MA

Salary: $30–$33/hour

Benefits: Full benefits

Type: Contract

Funding Round: N/A

Sponsorship Available: No

Most Important:

• 7 years experience in help desk support with Mac and Windows environments
• Core tech stack: Active Directory, Office 365, AWS, OKTA (or similar), Apple Business Manager, JAMF
• Good technical background with the ability to lead and train others

Qualifications:

• Advanced experience with Incident Management and ITSM platforms
• Proficiency in PowerShell and system management tools (e.g., SCCM/SMS)
• Expertise in Microsoft and Apple hardware/software environments
• Experience with disk imaging and deployment tools
• Excellent communication, documentation, and customer service skills
• Strong troubleshooting, problem-solving, and task prioritization abilities
• Capable of lifting and handling IT equipment (PCs, servers, peripherals)

Responsibilities:

• Provide end-user support via calls, emails, and walk-ups for both Mac and Windows systems
• Troubleshoot and resolve software and hardware issues
• Build and deploy new system images
• Manage and close incidents in the ITSM/ticketing system
• Perform installs, moves, adds, and changes (IMAC)
• Diagnose and resolve OS configuration issues
• Reinstall and configure software, drivers, and add-ins
• Support additional on-site IT technical needs

Preferred:

• Additional IT certifications (e.g., Apple, Microsoft, AWS)