What are the responsibilities and job description for the Help Desk Team Lead position at CRB Workforce?
We are currently looking for a Help Desk Support Lead. We have one open position. Please apply and we can discuss!
Location: On-site, Andover, MA
Salary: $30–$33/hour
Benefits: Full benefits
Type: Contract
Funding Round: N/A
Sponsorship Available: No
Most Important:
- 7 years experience in help desk support with Mac and Windows environments
- Core tech stack: Active Directory, Office 365, AWS, OKTA (or similar), Apple Business Manager, JAMF
- Good technical background with the ability to lead and train others
Qualifications:
- Advanced experience with Incident Management and ITSM platforms
- Proficiency in PowerShell and system management tools (e.g., SCCM/SMS)
- Expertise in Microsoft and Apple hardware/software environments
- Experience with disk imaging and deployment tools
- Excellent communication, documentation, and customer service skills
- Strong troubleshooting, problem-solving, and task prioritization abilities
- Capable of lifting and handling IT equipment (PCs, servers, peripherals)
Responsibilities:
- Provide end-user support via calls, emails, and walk-ups for both Mac and Windows systems
- Troubleshoot and resolve software and hardware issues
- Build and deploy new system images
- Manage and close incidents in the ITSM/ticketing system
- Perform installs, moves, adds, and changes (IMAC)
- Diagnose and resolve OS configuration issues
- Reinstall and configure software, drivers, and add-ins
- Support additional on-site IT technical needs
Preferred:
- Additional IT certifications (e.g., Apple, Microsoft, AWS)
Salary : $30 - $33