What are the responsibilities and job description for the Customer Service Supervisor position at Crawford & Company?
Excellence In Everything We Touch
Position Summary
Supervises the work of Customer Service staff. Monitors all aspects of assignment process through estimate upload. Resolves escalated non-compliance issues with contractors. Ensures high levels of customer service in the department.
Responsibilities
- Supervises personnel, to include partnering with Manager to provide feedback for team member performance appraisals, assist with resolution of personnel issues, interviewing and the selection process.
- Maintains time and attendance compliance by updating various electronic mediums.
- Provides training, coaching and guidance to team members.
- Supervises all aspects of assignment process.
- Supervises and monitors staff to ensure high levels of customer service.
- Monitors and analyzes report data to ensure accuracy.
- Provides training assistance to internal and external customers.
- Provides updates to management regarding contractor issues that effect program participation.
- Partners with manager to create, document and implement procedures for department.
- Performs duties of subordinates when needed.
- Upholds and projects the public image of the Company.
- Upholds the Crawford Code of Business Conduct and Ethics at all times.
- Participates in special projects or performs duties in other areas as requested.
- Upholds and projects the public image of the Company.
Requirements
- Bachelor degree preferred in a business related discipline or equivalent related experience.
- A minimum of two years of experience in a customer service management role
- Highly proficient and advanced computer skills.
- Excellent attention to detail and organizational skills
- Good time management abilities.
- Strong analytical and problem solving ability.
- Excellent written, verbal and oral communication skills.
- Good interpersonal skills.
- Ability to effectively manage and supervise employees.
About Us
Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
- Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.#LI-EC1
