What are the responsibilities and job description for the VP GTS Operations position at Crawford & Company?
The Vice President of GTS Operations is responsible for driving key business decisions and delivering strategies to ensure the business operates profitably and effectively at a national level. The VP is accountable for developing redesign/reorganization initiatives and driving business awareness of quality/process methodology.
- Leads, directs, and contributes to the creation and execution of the tactical plans and ensures specific account and departmental goals are met in accordance with the overall strategic direction of the organization.
- Leads and contributes to the design of overall account and division structure that streamlines processes and drives efficiencies.
- Accountable for overall financial performance; holds regional operations teams accountable for team and individual performance and utilization.
- Creates, manages, distributes, and executes the planning and reporting processes for specific accounts and for the division.
- May partner with Business Development to achieve revenue and gross profit goals. Partners with finance operations as needed and as relates to client specific programs to achieve revenue and gross profit goals.
- Accountable for consistently and comprehensively meeting product and service quality levels.
- Manages the implementation of new or enhanced products and systems.
- Upholds the Crawford Code of Conduct at all times.
- Bachelor's Degree in Business Administration or other discipline directly related to the duties and responsibilities specified.
- 12 years of experience in operations, preferably in the insurance or risk management industry
- 7 years of experience in a leadership role with financial accountability
- Client services experience highly preferred
- Experience managing geographic regions preferred
- Thorough knowledge of insurance terms, practices and conditions.
- Strong management and leadership skills.
- Strong organizational skills with attention to detail and the aptitude to execute operational mission and vision.
- Process-minded and ability to execute key divisional initiatives that span multiple regions.
- Demonstrated ability to build relationships across divisions at all levels of the organization.
- Strong verbal and written communication skills.
- Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level, if applicable
- Must possess a valid driver's license
- Must complete continuing education requirements as outlined by Crawford Educational Services
- Additional courses may be required by jurisdiction for maintenance of license
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Why Crawford?
Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
