Veteran Service Officer (10781)

: The Veteran Services Officer performs a variety of administrative work to assist veterans and their families in the County in obtaining benefits offered by the federal and state Department of Veterans Affairs.

Essential Functions

: - Assists veterans and their dependents in applying to the Department of Veterans Affairs for pension, compensations, burial allowance, medical services, education and housing loans, death benefits, and other benefits.

• Assists veterans and their dependents in completing relevant applications and assuring that necessary records, medical reports, and materials are collected and submitted to substantiate the claim.
• Assists veterans and their families with a wide variety of paperwork processing and expediting; recommends acceptable documentation and sources to obtain documentation for applications and claims.
• Interprets, applies, explains, and research various state and federal regulations pertaining to veterans' benefits.
• Clarifies problems and concerns with claim processing by contacting national, state, regional, and district veterans representative, discussing the options and resolving issues.
• Establishes and maintains a variety of records, reports, and applicant files.
• Advises potential applicants with the online application process for the State Scholarship program and other educational benefits.
• Provides contacts of other resources and agencies providing assistance needed by veterans and dependents.
  
  

Minimum Education And Experience

: Graduation from high school and experience with social services or other program administration and/or coordination work; or any equivalent combination of education and experience.

Ability to gain accreditation as a Veteran Services Officer with the North Carolina Division of Veterans within 1 year of employment.

Knowledge, Skills, And Abilities

• General knowledge of federal procedures, and regulations pertaining to the various veterans' service programs and benefits.
• General knowledge of resources available for and assistance to veterans and their dependents.
• General knowledge of office procedures and practices.
• Ability to interpret, explain, and apply laws, regulations, procedures, and benefits to specific veterans problems.
• Ability to communicate effectively in written and oral form.
• Ability to plan and organize work to meet deadlines and governmental requirements.
• Ability to organize and maintain records and reports.
• Ability to establish and maintain effective working relationships with county officials, veterans, their dependents, a variety of social service agencies, employees, and the general public.
  
  

Additional Information

: - Attends meetings and conferences to keep current on veterans issues and requirements.

• Performs related duties as required.
• May be required to serve during times of disaster.