What are the responsibilities and job description for the Senior Technical Program Manager, Enterprise Item & Content position at Crate & Barrel?
The Senior Technical Program Manager, Enterprise Item is a crucial role within the Technology team, responsible for overseeing or driving the planning, execution, and coordination of medium to large programs involving multiple teams. This role supports the full lifecycle from discovery through delivery, monitors progress, reports to stakeholders, and contributes to the development and implementation of program management and agile best practices.
- This position is fully remote
- This role is an Individual Contributor position
- Orchestrate the end-to-end delivery of Enterprise Item initiatives, including the implementation of a Product Information Management system and syndication of item data across the enterprise
- Partner closely with product management, engineering, and Merchandising leadership from discovery through delivery and execution
- Lead executive-level forums to facilitate critical decision-making, applying an enterprise mindset to navigate complex program trade-offs and ensure strategic alignment across the organization
- Monitor overall program progress, manage interdependencies, identify and mitigate risks, and provide comprehensive status reports to stakeholders, including leadership
- Contribute to the development and implementation of program management and agile best practices across the organization
- Lead large cross-functional teams, fostering a collaborative and high-performance environment
- Mentor other program managers or agile practitioners within the organization
- Facilitate complex planning sessions and problem-solving workshops
- Drive continuous improvement initiatives within program execution and agile practices
- Deep expertise in program & agile methodologies (e.g., Scrum, Kanban, SAFe, Lean)
- Strong executive communication & influencing skills, with the ability to engage senior leadership
- Advanced stakeholder management capabilities across various levels and functions
- Proven delivery management skills for complex programs
- Ability to manage program scope, budget, timelines, and quality effectively
- Excellent problem-solving, risk management, and dependency management skills
- Proficient in agile & project tooling
- Ability to build structure within ambiguous environments, leading through influence
- 8 years of experience in a technology environment
- 5 years of experience in managing complex programs or in a senior agile role (e.g., Senior Scrum Master, Agile Coach)
- Bachelor’s degree in a related field or equivalent work experience; Master's degree or relevant certifications (PMP, PgMP, SAFe) are a plus
- Previous experience with implementation of PIM technology platforms and/or Retail Technology is a plus.
Salary : $120,000 - $150,000