What are the responsibilities and job description for the Senior Manager, Software Engineering – Enterprise Item and Sourcing position at Crate & Barrel?
The Senior Manager, Software Engineering – Enterprise Item and Sourcing is a strategic and technical leadership role responsible for overseeing enterprise-wide product sourcing, vendor operations, and item data ecosystem at Crate and Barrel. The role includes end-to-end ownership of vendor-facing processes such as onboarding, purchase order (PO) services, invoicing, chargebacks, item classification, and vendor integration platforms(EDI, OpenText, GTNexus). You will ensure the stability, reliability, and performance of legacy systems (AS400/RPG, .NET) while supporting the roadmap for future modernization and API-based integrations. You will also lead, mentor, and scale a high-performing team, driving operational excellence, collaboration, and continuous learning across engineering and operations. This role combines operational leadership, technical expertise, and people management to deliver consistent, high-quality solutions across the enterprise.
- This position is fully remote
- This role is an Individual Contributor/People leader position
- Ensure ongoing stability and performance of legacy platforms (AS400/RPG, .NET), providing operational support across enterprise systems
- Define and drive the technical strategy and roadmap, aligning with business priorities while supporting modernization and ensuring business continuity through system upgrades, API integrations, and platform enhancements
- Oversee delivery of complex initiatives, ensuring high-quality outcomes in an agile environment
- Lead and mentor multiple engineering and operations teams, delivering reliable, high-quality solutions while maintaining business continuity
- Collaborate with cross-functional teams (architecture, engineering, business) to design and deliver integrated, scalable solutions
- Define and enforce architectural, operational, and integration standards for reliability and scalability
- Build and coach a high-performing, inclusive team, fostering collabration, accountability, and continuous learning
- Manage capacity planning, resource allocation, and hiring to balance operational and transformation priorities
- Drive technical decision-making and champion engineering best practices, continuous improvement, and innovation
- Communicate platform health, risks, and progress to leadership and stakeholders
- 10 years of IT or software engineering experience, including 5 years managing multiple teams
- Proven experience managing and maintaining legacy enterprise platforms (AS400/RPG, .NET) while supporting modernization initiatives
- Strong understanding of system architecture, API integrations, distributed systems, and enterprise operations
- Ability to operate across legacy and modern technology stacks, ensuring stability and reliability
- Strong leadership, stakeholder management, and cross-functional collaboration skills
- Ability to balance operational excellence with strategic execution.
- Experience with resource planning, hiring, and organizational scaling
- Strong technical acumen with the ability to guide architectural decisions
- Have experience managing enterprise systems (including AS400/RPG and .NET), ensuring operational stability and continuity
- Are comfortable supporting modernization programs, API integrations, and platform enhancements without compromising existing operations
- Have a background in retail, supply chain, or enterprise operations, or managing platforms that support similar business processes
- Are passionate about leading teams, improving processes, and delivering reliable solutions at scale
Salary : $160,000 - $200,000