What are the responsibilities and job description for the Automotive Service Advisor position at cranston collision center?
Job description
We are seeking a professional experienced service advisor to work with our teammates in assisting our customers with their automotive needs. This position requires a high level of customer service, communication skills, and a positive attitude. This individual will work with our team to support our clients throughout their repairs. As a team member you will be held responsible for delivering best-in-class customer service to all customers. Additionally, you will be accountable for performing clerical, and administrative duties, including greeting customers, answering phones, scheduling repairs, typing correspondence, and helping teammates as needed. Minimum 6 years' experience.
Essential Job Duties
- Work closely with teammates to create a great work environment producing high performance results
- Provide best-in-class customer service to all customers
- Review with customers and walk-through repair process and next steps: Greet customers by phone or in-person; educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures
- Complete all facets of vehicle intake process: Ensure all required documents are signed by customer, assist customer with rental car, and scan documents in management software.
- Establish communication expectations with customer: Provide frequent repair status updates to customer via call, text or email based on customer’s preferred method of communication
- Prepare paperwork for vehicle delivery: notify customer about completion and ensure that final bill and warranty are done and enclosed in packet
- Perform administrative tasks: Administrative tasks may include collecting incoming payments, updating rental days as needed, making AR follow-up calls, monitoring and answering emails
- Schedule customers for repairs and an estimate
- Assist various insurance adjusters as needed
- Ensure all repair payments are going directly to our shop and collect correct amount payments from customers upon delivery
Job Type: Full-time
Pay: $50,000.00 - $78,430.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Cranston, RI 02920 (Required)
Ability to Relocate:
- Cranston, RI 02920: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $78,430