What are the responsibilities and job description for the Service Advisor position at Grieco Automotive Group?
Are you ready to put your career into high gear? We are looking for an individual with at least 2 years experience in the automotive field and someone that is looking to join a productive, growing team.
Duties and Responsibilities:
1. Able to schedule services appointments, obtaining customer and vehicles information prior to customer arrival
2. Greets customers in a timely and friendly manner.
3. Provides a complete and accurate written estimate for labor and parts. Establishes reasonable time for service to be complete.
4. Checks on progress of repair throughout the day. contacts customers regarding any changes in the estimate or promised time. Explains cost and time requirements in detail, and gets proper authorization before an additional repairs are performed.
5. Maintain customer satisfaction index rating at or above country average.
6. Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufactures' specifications.
Grieco Honda is looking for the right individual to assist with the above needs. We are a growing team with a focus on offering our customers the time, attention and professionalism they deserve.
Qualifications
2 years of previous dealership experience is ideal.
High School Diploma or the equivalent
Ability to read and comprehend instructions and information.
General Knowledge of vehicle mechanical operations.
Sales experience preferred.
Professional personal appearance.
Excellent oral and written communication skills.
ADP/CDK proficiency preferred.
High Energy and Positive Attitude.
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Determine costs and completion date. Communicate expected repair time to customer.
Analyze progress to maximize efficiency and maintain high quality of repairs.
Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
Diagnose problems correctly and accurately describe those problems on the repair order.
Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
Be available to aid technicians as appropriate if they have having trouble completing service work.
Produce accurate estimates for wreck and internal repairs.
Provide cashier transactions when needed.
Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
Start and finalize repair orders for warranty, customer paid, and internal repair.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Be polite and friendly and greet customers promptly.
Conduct telephone transactions courteously, and quickly.
Provide excellent customer service for all customers whether external and internal.
Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
Notify customers promptly regarding any delays, changes, or additional work that is required.
When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.