What are the responsibilities and job description for the Sr. Client Service Specialist - B Schedule - Thurs, Fri, Sat, e/o Weds - 7:00am to 7:00pm - LUK position at Crane Worldwide Logistics?
Essential Job Functions
Responds to orders, general client inquiries, invoice questions and client complaints.
Records consistent problem areas
Resolves issues with orders, delivery dates or service.
Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
Responses are predominately routine but may require deviation from standard procedures
Investigates and resolves issues with orders, delivery dates or service including working with vendors and clients
Investigates and resolves issues with inbound shipments, including working with vendors and clients
Other duties as assigned
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
Job may require extended sitting or standing, use of standard office equipment.
Other Skills/Abilities
Client Service skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation Skills
Listening
Resolving Conflict
Ability to Multi-task
Education Requirements
High School Diploma or GED
2-4 years client service experience
Certifications and Licenses
Professional certification may be required in some areas
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Salary.com Estimation for Sr. Client Service Specialist - B Schedule - Thurs, Fri, Sat, e/o Weds - 7:00am to 7:00pm - LUK in Florence, KY
$94,712 to $129,366
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