Sales & Service Manager (Overhead Crane Experience Required)

Crane South is a growing overhead crane and hoist service company serving customers throughout North and South Carolina. We provide inspections, repairs, maintenance, load testing, installations, and service support for overhead cranes, hoists, and related material handling equipment.

We are looking for a Sales & Service Manager to help manage the customer service process from start to finish. This position will be responsible for customer communication, reviewing inspection reports, preparing repair quotes, ordering parts, scheduling jobs, following up on open opportunities, and helping make sure our technicians have what they need to complete work safely and efficiently.

This is an important role for our company. The right person will be organized, mechanically inclined, comfortable talking with customers, and able to manage multiple moving pieces at the same time. This position is a combination of service coordination, customer relationship management, sales follow-up, parts procurement, and operations support.

Responsibilities

· Serve as a main point of contact for customers regarding inspections, repairs, service calls, quotes, scheduling, and follow-up work.

· Review completed crane and hoist inspection reports for accuracy, completeness, and repair opportunities.

· Work with technicians to clarify inspection findings, repair recommendations, photos, parts needs, and job details.

· Prepare repair quotes, inspection proposals, service estimates, and customer follow-up communications.

· Follow up with customers on open quotes, recommended repairs, inspection deficiencies, and upcoming service needs.

· Schedule technicians for inspections, repairs, maintenance work, load tests, service calls, and other field jobs.

· Coordinate job schedules based on customer needs, technician availability, job priority, parts availability, travel time, and equipment requirements.

· Order parts and materials needed for customer jobs.

· Work with vendors and manufacturers to identify parts, request pricing, confirm lead times, place orders, and track deliveries.

· Make sure technicians have the correct parts, tools, job information, customer contact details, and instructions before arriving on site.

· Communicate schedule changes, parts delays, job updates, and other important information to customers and technicians.

· Help identify additional service, repair, inspection, and maintenance opportunities with existing customers.

· Develop and maintain strong customer relationships.

· Assist with new customer opportunities through phone calls, emails, site visits, referrals, and follow-up.

· Review job documentation to help ensure completed work is ready for invoicing.

· Monitor open jobs, open quotes, outstanding parts orders, and follow-up items to make sure nothing falls through the cracks.

· Work closely with company leadership and field technicians to improve customer service, scheduling, job preparation, and overall efficiency.

· Help resolve customer questions, job issues, parts problems, and service-related concerns.

· Maintain accurate records of customer communication, quotes, approvals, parts orders, scheduled work, and completed jobs.

Qualifications

· Experience as a Sales and Service Manager or Overhead Crane Technician.

· Knowledge of overhead cranes and hoists.

· Strong mechanical aptitude and ability to understand equipment repair needs.

· Ability to understand inspection findings and turn them into clear repair recommendations.

· Experience in service scheduling, customer service, account management, industrial sales, or field service coordination.

· Strong communication skills, both written and verbal.

· Excellent customer service and follow-up skills.

· Strong organizational skills and attention to detail.

· Ability to manage multiple customers, jobs, quotes, schedules, and parts orders at the same time.

· Comfortable working in a fast-paced environment where priorities can change quickly.

· Computer skills required.

· Ability to learn company software systems.

· Valid driver's license and acceptable driving record required.

Preferred Experience

· Overhead crane or hoist service experience.

· Industrial equipment sales or service management experience.

· Experience working with technicians, vendors, manufacturers, and industrial customers.

· Experience preparing repair quotes or service estimates.

· Experience ordering parts or working with equipment suppliers.

· Electrical or mechanical background.

Benefits

Crane South offers:

· Competitive pay based on experience.

· Health Insurance

· Company-paid short-term disability insurance.

· Company-paid long-term disability insurance.

· Company-paid life insurance.

· Paid PTO.

· Paid company holidays.

· Opportunity to be part of a growing company where your work has a direct impact.

Work Environment

This position includes office work, customer communication, vendor coordination, and occasional visits to industrial customer locations. Job sites may include manufacturing plants, warehouses, and other industrial facilities where overhead cranes and heavy equipment are in operation.

Some customer emergencies or service needs may occur outside normal business hours. The Sales & Service Manager must be willing to help coordinate urgent customer situations when needed.

Ideal Candidate

The ideal candidate is organized, dependable, mechanically minded, and good with people. This person should be able to communicate professionally with customers, follow up consistently, keep jobs moving, support technicians, and help Crane South continue to grow through excellent service and strong customer relationships.

Pay: $84,644.64 - $98,259.95 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Relocation assistance

Work Location: In person

Salary : $84,645 - $98,260