Inspection Coordinator

The Inspection Coordinator plays a key role in supporting the service operations team by scheduling, organizing, and managing customer crane inspection activities. This position ensures that inspection jobs are executed efficiently, compliant with safety and regulatory standards, and completed with exceptional customer service. The ideal candidate will be highly organized, proactive, and capable of coordinating multiple moving parts across technicians, customers, and internal teams.

Key Responsibilities

• Schedule and coordinate inspection appointments for overhead cranes and lifting equipment, ensuring timely completion and minimal customer disruption.

• Communicate with customers to confirm inspection dates, provide necessary documentation, and respond to scheduling inquiries.

• Dispatch field technicians based on skill set, availability, and geographic location to maximize efficiency.

• Review inspection reports for accuracy and completeness before final submission to customers.

• Track open inspection deficiencies and coordinate follow-up quotes or repair work with the sales and service teams.

• Maintain inspection records in company systems (CRM/ERP) and ensure compliance with OSHA, CMAA, and ASME standards.

• Support invoicing and billing processes by verifying completed inspections and work orders.

• Collaborate with Service Managers and Sales Representatives to forecast inspection schedules, renew contracts, and identify new opportunities.

• Monitor inspection expirations to proactively contact customers for re-inspections and maintain consistent compliance programs.

Qualifications

• High school diploma or equivalent required; associate’s degree or technical background preferred.

• 1–3 years of experience in service coordination, scheduling, or administrative support (industrial, construction, or mechanical service industry preferred).

• Strong organizational and multitasking skills with the ability to manage competing priorities.

• Excellent communication and customer service skills, both verbal and written.

• Proficiency with Microsoft Office Suite and service management software (e.g., Salesforce, ServiceMax, or similar CRM/ERP tools).

• Basic understanding of OSHA and safety compliance related to overhead lifting equipment a plus.

Key Attributes

• Detail-oriented and deadline-driven.

• Customer-focused with a problem-solving mindset.

• Team player who thrives in a fast-paced environment.

• Comfortable coordinating between field service teams and customers