What are the responsibilities and job description for the Kia Fayetteville Service Advisor position at Crain Automotive?
Location:
Crain Kia of Fayetteville
2277 Foxglove Dr,
Fayetteville, AR, 72704
If you enjoy working with people, staying organized, and being part of a team that values professionalism and accountability, this may be a great next step for you — even if you’ve never worked in a dealership before.
We’re open to candidates who are curious about a career change and want something stable, structured, and customer-focused.
This Could Be a Good Fit If You’ve Worked In:
Hospitality or guest services
Automotive service or repair environments
Customer-facing sales or retail leadership
Insurance or claims support
Parts or automotive operations
Many of our best advisors came from outside the dealership world. We’ll train you on the automotive side.
What the Role Involves:
Welcoming customers and understanding their vehicle concerns
Creating clear repair orders and explaining next steps
Reviewing inspection findings and maintenance recommendations
Coordinating with technicians and internal teams
Keeping customers informed and helping their visit go smoothly
Following a clear, established process from start to finish
What We’re Looking For:
Strong communication and listening skills
Comfort managing multiple tasks throughout the day
Attention to detail and follow-through
A calm, professional approach with customers
Willingness to learn and work within a structured process
Valid driver’s license
Dealership experience is helpful, but not required.
Why Crain Kia of Fayetteville:
Competitive compensation with consistent earning opportunity
Training and support from experienced leadership
A modern facility and growing service department
Clear expectations and defined processes
Long-term career opportunities within the Crain Automotive Group
What Success Looks Like:
Customers feel informed and respected
Work is completed accurately and on time
Communication is clear and consistent
You take ownership of your responsibilities
If you’re interested in exploring a new career, we’d be happy to have a conversation.
Apply today and let’s see if this is the right fit — for both of us.