What are the responsibilities and job description for the Kia Fayetteville Service Advisor position at Crain Automotive?
Location:
Crain Kia of Fayetteville
2277 Foxglove Dr,
Fayetteville, AR, 72704
If you enjoy working with people, staying organized, and being part of a team that values professionalism and accountability, this may be a great next step for you — even if you’ve never worked in a dealership before.
We’re open to candidates who are curious about a career change and want something stable, structured, and customer-focused.
This Could Be a Good Fit If You’ve Worked In:
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Hospitality or guest services
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Automotive service or repair environments
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Customer-facing sales or retail leadership
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Insurance or claims support
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Parts or automotive operations
Many of our best advisors came from outside the dealership world. We’ll train you on the automotive side.
What the Role Involves:
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Welcoming customers and understanding their vehicle concerns
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Creating clear repair orders and explaining next steps
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Reviewing inspection findings and maintenance recommendations
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Coordinating with technicians and internal teams
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Keeping customers informed and helping their visit go smoothly
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Following a clear, established process from start to finish
What We’re Looking For:
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Strong communication and listening skills
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Comfort managing multiple tasks throughout the day
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Attention to detail and follow-through
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A calm, professional approach with customers
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Willingness to learn and work within a structured process
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Valid driver’s license
Dealership experience is helpful, but not required.
Why Crain Kia of Fayetteville:
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Competitive compensation with consistent earning opportunity
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Training and support from experienced leadership
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A modern facility and growing service department
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Clear expectations and defined processes
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Long-term career opportunities within the Crain Automotive Group
What Success Looks Like:
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Customers feel informed and respected
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Work is completed accurately and on time
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Communication is clear and consistent
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You take ownership of your responsibilities
If you’re interested in exploring a new career, we’d be happy to have a conversation.
Apply today and let’s see if this is the right fit — for both of us.