What are the responsibilities and job description for the E-Commerce Fulfillment Associate – 1st Shift position at Craig Frames Inc.?
Job Title: Fulfillment Associate
Department: E-Commerce Fulfillment (ECOM)
Reports To: Fulfillment Supervisor
Location: Ithaca, MI
Schedule: 1st Shift, Team 2 — Tuesday, Thursday through Saturday, 6:00AM to 4:30 PM
Wage: $15.00 hour
Position Summary
The Fulfillment Associate is responsible for executing daily order fulfillment processes, including picking, packing, shipping, and inventory replenishment. Working in a fast-paced and detail-driven department, this team member plays a critical role in ensuring accurate, high-quality shipments to customers of Craig Frames' online marketplaces and retail partners.
Essential Duties and Responsibilities
Order Fulfillment & Shipping
- Assemble & package products according to printed or digital pick lists
- Inspect items for defects or incorrect specifications
- Wrap and pack frames, glass, backers, and other items using bubble wrap, foam, cardboard, and stretch film
- Print and apply shipping labels using systems like ShipWorks
- Sort packages for UPS and FedEx pickup and maintain clear staging zones
Inventory & Materials Handling
- Restock labels, quick-start guides, bubble wrap, stretch wrap, tape, and boxes
- Maintain accurate stock of glass, backers, and acrylics for packaging
- Follow FIFO (First In, First Out) rotation and report low inventory
Clean-Up & Shift Close Duties
- Sweep floors, empty trash bins, clean work surfaces
- Refill packing supplies and label stations
- Power down machines, log out of computers, secure work area
- Account for all tools (tape measures, markers, knives, etc.)
- Follow end-of-shift clean-up for all stations
Teamwork and Communication
- Collaborate with the ECOM Office and Shipping teams
- Report order issues, damaged stock, or equipment problems to supervisor
- Rotate between fulfillment areas and assist with training new hires when assigned
Qualifications
- High School Diploma or GED preferred
- Must be at least 18 years of age
- Strong attention to detail and ability to multitask
- Physically capable of lifting up to 50 lbs, bending, and standing for extended periods
- Basic computer literacy (label printing, digital order review, clock-in/out systems)
Preferred Experience
- 1 years in warehouse, fulfillment, or manufacturing environment
- Experience with e-commerce shipping platforms (ShipWorks, ShipStation, etc.)
Benefits
- Paid weekly
- Health, Dental, and Vision Insurance (eligible after 90 days)
- 401(k) with company match after 1 year
- Up to 200 hours of PTO annually, including earned sick time (subject to accrual rules)
- Holiday premium pay (1.5x wage for designated holidays)
- Company discounts on all products
- Training and promotion pathways available
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15