E-Commerce Fulfillment Associate – 1st Shift

Job Title: Fulfillment Associate

Department: E-Commerce Fulfillment (ECOM)

Reports To: Fulfillment Supervisor

Location: Ithaca, MI

Schedule: 1st Shift, Team 2 — Tuesday, Thursday through Saturday, 6:00AM to 4:30 PM

Wage: $15.00 hour

Position Summary

The Fulfillment Associate is responsible for executing daily order fulfillment processes, including picking, packing, shipping, and inventory replenishment. Working in a fast-paced and detail-driven department, this team member plays a critical role in ensuring accurate, high-quality shipments to customers of Craig Frames' online marketplaces and retail partners.

Essential Duties and Responsibilities

Order Fulfillment & Shipping

• Assemble & package products according to printed or digital pick lists
• Inspect items for defects or incorrect specifications
• Wrap and pack frames, glass, backers, and other items using bubble wrap, foam, cardboard, and stretch film
• Print and apply shipping labels using systems like ShipWorks
• Sort packages for UPS and FedEx pickup and maintain clear staging zones

Inventory & Materials Handling

• Restock labels, quick-start guides, bubble wrap, stretch wrap, tape, and boxes
• Maintain accurate stock of glass, backers, and acrylics for packaging
• Follow FIFO (First In, First Out) rotation and report low inventory

Clean-Up & Shift Close Duties

• Sweep floors, empty trash bins, clean work surfaces
• Refill packing supplies and label stations
• Power down machines, log out of computers, secure work area
• Account for all tools (tape measures, markers, knives, etc.)
• Follow end-of-shift clean-up for all stations

Teamwork and Communication

• Collaborate with the ECOM Office and Shipping teams
• Report order issues, damaged stock, or equipment problems to supervisor
• Rotate between fulfillment areas and assist with training new hires when assigned

Qualifications

• High School Diploma or GED preferred
• Must be at least 18 years of age
• Strong attention to detail and ability to multitask
• Physically capable of lifting up to 50 lbs, bending, and standing for extended periods
• Basic computer literacy (label printing, digital order review, clock-in/out systems)

Preferred Experience

• 1 years in warehouse, fulfillment, or manufacturing environment
• Experience with e-commerce shipping platforms (ShipWorks, ShipStation, etc.)

Benefits

• Paid weekly
• Health, Dental, and Vision Insurance (eligible after 90 days)
• 401(k) with company match after 1 year
• Up to 200 hours of PTO annually, including earned sick time (subject to accrual rules)
• Holiday premium pay (1.5x wage for designated holidays)
• Company discounts on all products
• Training and promotion pathways available

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15