What are the responsibilities and job description for the Customer Service Representative position at Crafted Plastics Inc?
JOB REQUIREMENTS: Enter production orders and change orders for
customers as received by phone, fax, mail, and Email. Receive orders and
determine EO number from customer part number. Update quotes as needed
for material cost, run times, run speed, or other information that would
affect pricing. Pull Quote and check to make sure material price, color
price, and quantity is correct, if not update the Quote with the correct
prices and quantities. Send copy of order with new prices and a copy of
the updated quote to the customer and rep. Have customer send back the
revised order with updated pricing. Give order to order entry and
confirm scheduled ship date when header is returned from production
scheduler. Manage and Maintain customer stock order programs with
minimum & maximum quantities by checking planners and forecasts received
from customers, from portals, emails, or faxes. Enter stock orders when
received and send copy to shipping so they can be shipped when needed.
Enter sales dollars of new production orders in the sales log. Track
orders for customers at their request by working with the scheduler
and/or shipping department to satisfy customer\'s needs. Review
confirming orders as received via mail, email, or fax and attach to the
office copy of the shop order. Generate change order if needed per
confirming order. Review and sign all acknowledgements of customer
orders on a daily basis as they are received. Review daily shipments
with shipping personnel based on shipping dates, over/under shipments
and trucking specifications for each customer\'s specific requests.
Maintain sales quote files. File on daily basis or delegate to other
office personnel as needed, create new customer quote and correspondence
files as needed. Assist Customers with any questions pertaining to
orders, assist with moving orders up, making changes to orders when
requested. Handle customer complaints, update quality, sales and
production on customer concerns, complaints, order changed, part
updates, or print changes, review and distribute updated prints, enter
and distribute Sales Representative analysis and commissions.
Communicate with customers by phone and/or email; to check how we are
preforming, to check why they haven\'t ordered existing parts, to check
if there is anything we can do for them, to check if there are any new
projects coming up, to check on if newly tooled parts will be ordered,
to check if tooling is obsolete, to check on the yearly forecast, to
check on next years forecasts. Process new tooling orders as requested
by customers or other sales personnel. This involves entry into Daily
Die Report, assigning new EO# for die, write-up order for Order Entry
and allocation sheet for Scheduler, (prototype order if needed), email,
fax, or mail tooling letter, engineering report, and print to customer.
Follow-up in 5 days if not received back from customers. When tooling
samples are completed and received from QA, mail samples with a letter
of instruction to the customer along with 1st Article Inspection Report
and print. Remove tooling from Daily Die Report and enter in Sample Log.
If approval is not received within one week, follow-up with customer as
to why parts have not been approved. Keep in close communication with
Crafted Plastics personnel until resolved. Write and distribute profile
approvals as soon as approval is received from customer. Back-up
Shipping Department duties when needed. Back-up Receptionist by
answering phones daily when she is on break, when she is out sick or on
vacation by sitting at her desk and assisting with her daily duties.
Help Accounting collect past due invoices from customers, and place
orders on hold if necessary. \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: To perform this job successfully, an individual must be
Able To Perform Each Essential Duty Satisfactorily. The Requirements
listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals
With Disabilities To Perform The Essential Functions. LANGUAGE SKILLS
Ability to read and interpret documents such as procedure manuals.
Ability to write routine reports and correspondence, Ability to
effectively communicate with customers and employees. MATHEMATICAL
SKILLS Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals, figure
percentages, figure area, figure square inches or square feet. Ability
to convert pieces to linear feet. REASONING ABILITY Ability to apply
common sense understanding to carry out instructions furnished in
written, oral, or diagram form. Ability to deal with problems involving
Several Concrete Variables In Standardized Situations. OTHER SKILLS AND
ABILITIES Clerical aptitude needed. Ability to meet occasional tight
deadlines necessary. Basic understanding of Personal Computers (PCs) and
standard word processing, database and spreadsheet and/or
industry-specific software, minimal typing skill required. Familiarity
with photocopying, calculator, Fax, and other standard office equipment.
Ability to use a caliper to measure parts, able to read and interpret
drawings or blue prints. \*\*\*\*\* APPLICATION INSTRUCTIONS: E-Mail a
Rsum: hr@crafted.com
customers as received by phone, fax, mail, and Email. Receive orders and
determine EO number from customer part number. Update quotes as needed
for material cost, run times, run speed, or other information that would
affect pricing. Pull Quote and check to make sure material price, color
price, and quantity is correct, if not update the Quote with the correct
prices and quantities. Send copy of order with new prices and a copy of
the updated quote to the customer and rep. Have customer send back the
revised order with updated pricing. Give order to order entry and
confirm scheduled ship date when header is returned from production
scheduler. Manage and Maintain customer stock order programs with
minimum & maximum quantities by checking planners and forecasts received
from customers, from portals, emails, or faxes. Enter stock orders when
received and send copy to shipping so they can be shipped when needed.
Enter sales dollars of new production orders in the sales log. Track
orders for customers at their request by working with the scheduler
and/or shipping department to satisfy customer\'s needs. Review
confirming orders as received via mail, email, or fax and attach to the
office copy of the shop order. Generate change order if needed per
confirming order. Review and sign all acknowledgements of customer
orders on a daily basis as they are received. Review daily shipments
with shipping personnel based on shipping dates, over/under shipments
and trucking specifications for each customer\'s specific requests.
Maintain sales quote files. File on daily basis or delegate to other
office personnel as needed, create new customer quote and correspondence
files as needed. Assist Customers with any questions pertaining to
orders, assist with moving orders up, making changes to orders when
requested. Handle customer complaints, update quality, sales and
production on customer concerns, complaints, order changed, part
updates, or print changes, review and distribute updated prints, enter
and distribute Sales Representative analysis and commissions.
Communicate with customers by phone and/or email; to check how we are
preforming, to check why they haven\'t ordered existing parts, to check
if there is anything we can do for them, to check if there are any new
projects coming up, to check on if newly tooled parts will be ordered,
to check if tooling is obsolete, to check on the yearly forecast, to
check on next years forecasts. Process new tooling orders as requested
by customers or other sales personnel. This involves entry into Daily
Die Report, assigning new EO# for die, write-up order for Order Entry
and allocation sheet for Scheduler, (prototype order if needed), email,
fax, or mail tooling letter, engineering report, and print to customer.
Follow-up in 5 days if not received back from customers. When tooling
samples are completed and received from QA, mail samples with a letter
of instruction to the customer along with 1st Article Inspection Report
and print. Remove tooling from Daily Die Report and enter in Sample Log.
If approval is not received within one week, follow-up with customer as
to why parts have not been approved. Keep in close communication with
Crafted Plastics personnel until resolved. Write and distribute profile
approvals as soon as approval is received from customer. Back-up
Shipping Department duties when needed. Back-up Receptionist by
answering phones daily when she is on break, when she is out sick or on
vacation by sitting at her desk and assisting with her daily duties.
Help Accounting collect past due invoices from customers, and place
orders on hold if necessary. \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: To perform this job successfully, an individual must be
Able To Perform Each Essential Duty Satisfactorily. The Requirements
listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals
With Disabilities To Perform The Essential Functions. LANGUAGE SKILLS
Ability to read and interpret documents such as procedure manuals.
Ability to write routine reports and correspondence, Ability to
effectively communicate with customers and employees. MATHEMATICAL
SKILLS Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals, figure
percentages, figure area, figure square inches or square feet. Ability
to convert pieces to linear feet. REASONING ABILITY Ability to apply
common sense understanding to carry out instructions furnished in
written, oral, or diagram form. Ability to deal with problems involving
Several Concrete Variables In Standardized Situations. OTHER SKILLS AND
ABILITIES Clerical aptitude needed. Ability to meet occasional tight
deadlines necessary. Basic understanding of Personal Computers (PCs) and
standard word processing, database and spreadsheet and/or
industry-specific software, minimal typing skill required. Familiarity
with photocopying, calculator, Fax, and other standard office equipment.
Ability to use a caliper to measure parts, able to read and interpret
drawings or blue prints. \*\*\*\*\* APPLICATION INSTRUCTIONS: E-Mail a
Rsum: hr@crafted.com