Operations Manager -- Craft a Brew

We're hiring an Operations Manager to run the day-to-day of our warehouse and multi-channel sales operation. This is a true number-two role: you'll own production, purchasing, fulfillment, inventory, vendor relationships, sales channel performance (Amazon, Walmart, Shopify ops), and team management — freeing the owner to focus on marketing, strategy, and product development.

We need someone entrepreneurial, organized, and hard-working. Someone who can walk the warehouse floor in the morning, run a production plan at midday, place a $40K PO with a key supplier in the afternoon, and close the day reviewing FBA inbound shipments and do it all without supervision. If you've been a strong second-in-command at a growing CPG or e-commerce business and you're ready to run the whole operation, this is the seat.

What You'll Own

• Warehouse & Production: Daily production planning, ingredient pouching, kit assembly, shipping, and quality control across our three-tier production model.
• Purchasing & Forecasting: Vendor management, PO placement, demand forecasting, and staying ahead of stockouts across hundreds of SKUs.
• Sales Channels: Amazon FBA/FBM inbound shipments, Walmart WFS replenishment, Shopify inventory management, and channel-level stock balancing.
• Team Management: Direct management of the production, shipping, and warehouse staff — roughly 8-12 people including hourly and salaried team members.
• HR: Hiring, onboarding, attendance management, performance discussions, and disciplinary actions in coordination with ownership.
• Light Accounting: Vendor bill coding, expense approvals, and supporting month-end close.
• Reporting: Weekly KPI rollups to ownership covering production, inventory, channel performance, and team metrics.

What You Bring

Must-haves:

• 5 years of hands-on operations experience in CPG, e-commerce, or manufacturing
• Direct experience working on a warehouse or production floor — this is not a desk-only job
• Demonstrated Shopify operations experience (inventory, order management, listings)
• Proven track record managing a team of 5 direct reports
• Strong Excel skills and comfort working with data to make decisions
• Vendor management and purchasing experience, including demand forecasting
• Comfortable working with AI tools to help with organization, forecasting, etc (Claude)

Nice-to-haves:

• Amazon Seller Central experience (FBA inbound, replenishment)
• Experience in homebrewing, craft beverage, or specialty food/ingredient categories
• Demonstrated Walmart Marketplace / WFS experience
• ShipStation or similar shipping platform experience
• Familiarity with BOM management and light ERP work
• Bilingual English/Spanish

What you are:

• Entrepreneurial. You think like an owner and you act without being asked.
• Organized. You build systems and you follow through.
• Direct. You can have hard conversations with vendors and team members without flinching.
• Hands-on. You're not above pulling a pallet, packing a kit, or driving to a supplier.

Why This Role

• Real autonomy and ownership of an entire operation
• Direct working relationship with the owner (no corporate layers)
• A profitable, established business (not a venture-backed gamble)
• The chance to put your fingerprints on a company you can stay with for the long haul

How to Apply

We're looking for a real person, not a resume. To apply, please send all three:

1. Your resume.

2. A short video (2-3 minutes — Loom, phone selfie video, whatever's easiest) answering:

• Who are you and why are you interested in this role?
• What's the biggest operation you've run, and what made it challenging?

3. A short written response (half a page is plenty) telling us about a time you inherited an operation that wasn't running well, what you found, what you changed, and the result.

Please do not use AI to write your application. We want to hear your voice and your actual experience. Be human, be specific, be yourself.