What are the responsibilities and job description for the Call Center Representatives - East Hartford, CT (No Sales) position at CQ Partners?
Busy Hearing & Ophthalmology practice with 10 locations in CT, looking for Call Center Associates to join our team in East Hartford. The call center customer service associate is a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior. Provide general office support with a variety of clerical activities and related tasks.
Supervisory Responsibilities:
None
Duties and Responsibilities:
Essential responsibilities include but are not limited to:
Managing large amounts of inbound calls in a timely manner
Route calls to appropriate resources
Identify patient needs and clarify information provided
Research issues and provide solutions and/or alternatives
Enter patient information into EMR; obtain and verify patient demographics
Update existing patient information
Scan documentation into the patient’s electronic chart
Schedule appointments
Verify insurance benefits and co-payments
Required Skills/Abilities:
Ability to handle call volume with grace and a friendly customer service attitude
Willingness to learn new skills within 6-month period
Available to work Monday through Friday, as well as occasional Saturdays
Excellent data entry and typing skills
Superb customer service skills
Excellent active listening, problem solving, verbal & written communication skills
Strong interpersonal and organizational skills
Adaptability to differing personality types
Ability to multi-task, manage time effectively and prioritize tasks
Dedication to teamwork and maintaining confidentiality
Bilingual (Spanish) reading, writing, and speaking skills are a plus
Ophthalmology experience preferred but not required
Education and Experience:
High School diploma or equivalent
Benefits:
401K (Profit Sharing Plan)
Dental Insurance
Employee Perk Discounts
Health Insurance
Life Insurance
Paid Time Off/Holidays
Employee Referral Program
Uniform Allowance
Vision Insurance
Schedule:
Day Shift
Holidays
Monday to Friday
Weekend availability