Coatings Technical Sales and Service Rep

This is an exciting role open due to retirement, will cover IL, IN, MI, OH with an existing book of business and a bonus plan tied to growth! Travel is easily organized, so travel out of town overnight would be 1-2 days, as most customers are day trips. This is a well-established privately-owned coating manufacturer that is growing!

Duties:

Why the Job Exists & What You Will Do:

As a Technical Sales & Service Rep, you will grow sales and company market share through effective territory management including: relationship building and technical service at existing accounts, new prospect development and value selling to create a healthy pipeline of new account activity and running effective demos to close new accounts that deliver profitable new revenue.

Your Accountabilities in the Role

• Driving the Customer Experience & Sales Success to Meet Revenue Goals: 100% of the Job
• Researches the industry and competitors to stay abreast of new / current products and market opportunities, aligns new business targets to company’s product offering and competitive advantages.
• Researches, plans, and executes on qualified appointments and quoting that will increase customers and sales to achieve sales goals.
• Builds and sustains strong relationships with existing clients, providing exceptional service and support to drive repeat business and loyalty.
• Diagnoses and resolve paint and application issues effectively to enhance customer satisfaction and retention.
• Partners with the technical and service teams to deliver successful product demonstrations, discuss new formulations, and present key product attributes to effectively address client needs and showcase value.
• Plans, organizes, and executes product launches, product enhancements, application equipment and other material items to provide the training and expertise that customers need for successful rollouts.
• Presents at various meetings, educational events, and trade shows to build awareness of the company brand and product lines.
• Maintains detailed records of technical and/or sales support activities, client interactions, and opportunities in the CRM system for accurate tracking and reporting.
• Regularly solicits and collects client feedback on product performance, sharing valuable insights with the Head of R&D for product improvements. Detects competitor threats and advises the Leaders quickly to develop and implement effective countermeasures.
• Responds to client and sales team concerns promptly, demonstrating customer experience excellence.
• Represents company at trade shows and other events, engaging with potential clients and promoting product offerings to expand market presence.
• Support the R&D, Customer Service, Sales, and Technical teams on special products, projects, or information needed to drive the business forward.
• Functional Skills: Highly organized with strong researching, planning and execution skills; exceptional attention to detail and follow up. Proficient in problem-solving and trouble-shooting product issues, with a strong technical aptitude to understand the makeup of the products, their applications on line, and convey their attributes effectively. Customer-centric approach with proven negotiation and influencing abilities, capable of building relationships, trust, and ensuring customer satisfaction.
• Technology Aptitude / Skills: Proficiency in Microsoft Office Suite; experience with CRM systems preferred but not required.
• Language Skills: Excellent verbal and written communication skills; will interact, educate, train, and present new ideas / information to others, as well as communicate / influence all levels of the organization.
• Leadership / Behaviors: Self-motivated, energetic, and driven by high ethical standards. Customer-focused and goal-oriented with a natural ability to influence and educate; able to actively listen, collaborate with others, understand client needs, and provide customized solutions to enhance customer satisfaction and sales. Strong networking capabilities with a proactive approach to relationship-building. Able to conceptualize to provide new product suggestions to the business.
• Culture Match Behaviors: Collaborate, respectful, interacts professionally with others both inside and outside of the organization.
  
  

Salary

$140,000 - $155,000 plus car allowance

Benefits

All major medical and insurances available, Summertime work hours, Pension plan, so much more!

Technical Experience:

• Bachelor’s Degree in Sales, Business, Biology, Engineering, or similar field preferred; or equivalent combination of education and experience required.
• 3 years of technical support and sales / customer-facing experience within a similar paint and/or coating (liquid) industry, providing solutions regarding paint application and use of spray equipment, chemistry additives, and solvent issues.
• Strong skills with MS Office, and use of CRM software ideal.
• If you’d like to hear more about this opportunity and others we are currently working on, please contact Stephanie Kemp at skemp@cps4jobs.com.
  
  

JO: 5.19.26BSK